Outside Service Technician

Outside Service Technician

Location: Winston-Salem, NC Schedule: Monday Friday | Full-Time

SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance.

Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver.

At SouthernCarlson, our core values guide everything we dofrom how we treat our team members to how we serve our customers and partners. These values are at the heart of our mission to solve problems, build trust, and provide unmatched service.

Provide Fanatical Service We don't just talk about servicewe live it. Fanatical service means treating every challenge like our own, going above and beyond to deliver faster, better solutions that exceed expectations.

Act With Urgency In our industry, time is everything. Whether it's a quote, an answer, a delivery, or a solutionurgency isn't optional. We respond quickly, because every second matters.

Earn & Maintain Trust Trust is the foundation of every strong relationship. We work hard to earn itevery daywith our customers, vendors, and coworkers, and we never take it for granted.

Continuously Improve We're committed to growthpersonally, professionally, and organizationally. We challenge ourselves to improve every process, every experience, and every interaction, because better never stops.

What You'll Do The Outside Service Technician performs installation and repair of industrial equipment which may include electrical, mechanical and gas engines. The work is completed at customers' sites or branch locations as warranted.

• Troubleshoot and repair of nail guns and staple guns for customers
• Demonstrate and provide effective equipment operation and daily maintenance training to customers
• Regularly complete customer orders
• Complete and submit appropriate documentation (work orders, parts orders, time sheets, etc.)
• Communicate with sales team to ensure customer satisfaction
• Problem-solve with sales team to determine best resolution to customer issues
• Interact with customers, providing the highest levels of service and productivity.

What You Bring Strong mechanical and electrical troubleshooting aptitude Experience working with cordless tool repair or 12v automotive Ability to diagnose mechanical, electrical, and intermittent equipment failures Ability to read parts breakdowns, wiring diagrams, schematics, and technical manuals Comfortable using hand tools, meters, soldering equipment, and electronic diagnostic tools safely and effectively Basic electronic repair experience such as soldering, wiring repair, capacitor replacement, or minor circuit board repair preferred Ability to perform bench-level diagnostics and repair on electronic and electro-mechanical equipment Strong attention to detail and organizational skills Ability to work independently and manage workload effectively Basic computer skills for repair documentation and communication Ability to lift 50 pounds of customer product on a regular basis and up to 100 pounds on an occasional basis High school diploma or equivalent

Why You'll Love Working With Us Compensation Competitive Hourly Wage Team Culture Family-oriented, collaborative environment Comprehensive Benefits Medical, Dental, Vision Retirement 401(k) with company match Time Off Paid Time Off (PTO) and holidays Career Growth Advancement opportunities with a growing national brand

Ready to Build Your Future with SouthernCarlson? Apply today and take the next step in your career!

All offers are contingent on a successful background check and drug screening.

At SouthernCarlson, we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.