Guest Services Representative

Job Description

Job Description

Now Hiring: Front Desk Agent

Are you passionate about providing exceptional guest service? We're looking for a friendly, dependable, and customer-focused  Front Desk Agent to join our hospitality team. If you enjoy creating memorable guest experiences in a fast-paced environment, we'd love to meet you!

Benefits

• Health, vision, and dental insurance
• 401(k)
• Vacation and sick pay
• Paid holidays
• Employee Referral Program
• Opportunities for advancement
• Hotel discounts for you, your friends, and your family
• Access to our Talent Team to help you reach your career growth goals

Responsibilities

• Use suggestive selling techniques to sell guest rooms, promote hotel services, and upsell room types according to hotel standards.
• Follow all guest service guidelines, including check-in, reservations, check-out, special requests, and pre-registrations.
• Respond promptly to guest inquiries and resolve concerns in a friendly, professional manner while offering alternative solutions when needed.
• Demonstrate a commitment to outstanding guest service by being welcoming, hospitable, and accommodating.
• Accurately document guest accidents by completing the required accident report form.
• Maintain a professional appearance and provide exceptional service to every guest.

Qualifications

• High school diploma or GED preferred, or at least 6 months of related experience or training.
• One year of hospitality experience preferred.
• Experience handling cash and processing credit card transactions.
• Basic math skills.
• Strong attention to detail.
• Ability and flexibility to work a variety of shifts, including evenings, weekends, and holidays.

If you're ready to grow your career in hospitality and become part of a team that values service, teamwork, and professional development, we encourage you to apply today!

EEO Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.