Member Bills Specialist

Healthcare shouldn’t be something you worry about when taking care of your family. That’s why when you join Redirect Health, your healthcare costs nothing out of your paycheck—and the same is true for your spouse and children. Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans. This isn’t a perk. It’s part of our mission. Who We Are Redirect Health exists to make healthcare affordable for small businesses and people who can’t afford traditional employer insurance. We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity. If you want your work to matter to families every single day, you’ll find purpose here. How We Work (Our Core Values In Action) At Redirect Health, our values guide how we show up for each other, our clients, and our members. Obsess Over People Own It to Completion Always Improve & Adapt Always Start with “Yes, We Can Help You” Succeed as a Team Detest Waste & Unnecessary Complexity If these values resonate with you, you’ll feel at home here. About This Role Member Bills Specialist exists to support members through complex or escalated healthcare challenges and ensure their experience ends with clarity, resolution, and trust. In This Role, You Will Serve Redirect Health members, providers, and internal care teams Be responsible for resolving escalated member issues, clear communication, and accurate documentation Directly impact how supported, empowered, and confident members feel after navigating difficult healthcare situations This Is a Hands-on Role For Someone Who Enjoys problem-solving, empathetic communication, and turning challenges into solutions Takes ownership and follows through Wants their work to have real-world impact What You’ll Do Own: Resolution of escalated member issues by investigating, analyzing, and delivering timely solutions Support: Members by listening with empathy, explaining next steps clearly, and setting realistic timelines Collaborate with: Providers, internal care teams, and senior partners to resolve complex issues Improve: Member experience and internal processes by identifying trends and opportunities for improvement Advocate for: Members by ensuring their concerns are heard, addressed, and resolved fairly A Strong Performer In This Role Is Known For Remaining calm, empathetic, and solutions-focused in high-stakes situations Communicating clearly with members and partners, even when issues are complex Consistently turning difficult situations into positive member outcomes How Success Is Measured Timely and effective resolution of escalated member issues Member satisfaction following issue resolution Accuracy and completeness of documentation and follow-up Strong collaboration with internal teams and stakeholders What We’re Looking For Brings relevant experience in customer service with a strong emphasis on phone communication Communicates clearly and with empathy Takes ownership and follows through Enjoys simplifying complex situations Works well across teams and roles Cares deeply about helping people Why Join Redirect Health What “Free Healthcare” Actually Means No monthly premiums No cost to add your spouse or children No deductibles (we reimburse them) No out‑of‑pocket maximums This benefit alone can save families tens of thousands of dollars. What You’ll Earn Pay range: $19.84-$23.27 per hour FREE healthcare for you and your entire family Dental & Vision insurance Paid time off & sick time 401(k) access A mission-driven team that believes in doing the right thing Legal Stuff Redirect Health is an Equal Opportunity Employer (EOE). Employment with Redirect Health is at-will. Nothing in this job posting or the application process creates a contract or guarantee of employment. Please note this job description is not designed to contain a comprehensive listing of activities, duties, responsibilities, or tasks required for this role. Duties, responsibilities, and activities may change at any time with or without notice. Redirect Health does not provide employment-based visa sponsorship now or in the future for this position. Applicants must be currently authorized to work in the United States without sponsorship. #J-18808-Ljbffr Redirect Health