Care Coordinator

WonderWay ABA NJ In-Home - Location: Brooklyn, NY (In-Office) Department: Operations Reports To: Director of Operations Join the WonderWay Team! At WonderWay, we are committed to delivering exceptional ABA services while creating a positive experience for every child and family we serve. We are looking for a compassionate, organized, and solutions-driven Care Coordinator to join our Operations team. As a Care Coordinator, you'll be the primary non-clinical contact for our in-home ABA families, helping coordinate services, maintain schedules, and ensure seamless communication between families, clinicians, and internal departments. If you enjoy building relationships, solving problems, and making a meaningful impact behind the scenes, we'd love to meet you. Key Responsibilities Family Support & Communication Serve as the primary non-clinical point of contact for assigned families. Respond promptly and professionally to calls, emails, and text messages. Assist families with scheduling questions, attendance concerns, and general service inquiries. Build strong, supportive relationships that foster a positive family experience. Escalate clinical matters to the supervising BCBA or Clinical Director when appropriate. Care Coordination Partner with families, BCBAs, RBTs, Scheduling, Billing, and Operations to ensure continuity of care. Monitor active client cases and proactively address operational needs. Coordinate therapist changes, service transitions, and schedule adjustments. Maintain accurate client information and documentation in CentralReach and other internal systems. Follow up on outstanding documentation and operational tasks as needed. Scheduling & Service Coordination Coordinate schedules for in-home ABA services. Schedule new client cases once onboarding has been completed. Manage cancellations, make-up sessions, recurring schedule changes, and availability updates. Communicate scheduling changes quickly and accurately to all involved parties. Collaborate with Clinical Leadership to ensure supervision requirements are met. Identify staffing gaps and elevate concerns to leadership to minimize service disruptions. Client Experience Deliver a high level of customer service to families throughout their ABA journey. Resolve operational concerns efficiently and professionally. Document all client communications accurately and thoroughly. Identify opportunities to improve processes and enhance the overall client experience Qualifications Required Bachelor's degree preferred or equivalent work experience. Minimum of 2 years of experience in healthcare, ABA, care coordination, or client services. Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Ability to prioritize competing responsibilities in a fast-paced environment. Proficiency in Microsoft Office. Experience using CentralReach or similar healthcare management software. Preferred Previous experience in the ABA industry. Hands-on experience with CentralReach. Bilingual in English and Spanish. Why You'll Love Working at WonderWay Join a collaborative, mission-driven team that values teamwork and innovation. Make a meaningful impact by supporting children and families receiving ABA services. Be part of a growing organization with opportunities for professional growth and development. Work in a supportive environment where your ideas and contributions are valued. Help shape an exceptional experience for both our families and clinical teams. What Success Looks Like In this role, you will: Build strong, lasting relationships with families and providers. Ensure timely, professional, and compassionate communication. Coordinate services efficiently across multiple departments. Reduce service disruptions through proactive scheduling and problem-solving. Maintain accurate client records and operational documentation. Contribute to a positive, seamless experience for every family we serve. If you're a proactive professional who enjoys coordinating people, solving challenges, and making a difference behind the scenes, we'd love to hear from you. Join WonderWay and help us create exceptional experiences for the families and communities we serve. #J-18808-Ljbffr WonderWay ABA NJ In-Home