Toll Collector - Union 4 - $30.53/hr. Camden, NJ (+1 more locations)

Toll Collector - Union 4 - $30.53/hr.

Bridge Operations

Camden, NJ

Full-Time/Regular

Position Purpose

Collects toll at the facilities of the Authority and is responsible for Authority funds and accountability of such funds.

Essential Duties and Responsibilities

1. Collects tolls and is accountable for correct financial transactions.
2. Promotes good job relationships and extends courtesy to DRPA patrons under all circumstances
3. Reports toll violations and unusual situations and malfunctions of equipment to the Plaza Supervisor and cooperates with DRPA Public Safety as required.
4. Responsible for complying with DRPA Polices, Rules and Regulations.
5. Collects toll accurately, efficiently and courteously while maintaining good public relations at all times.
6. Makes change and issues receipts to motorists.
7. Separates scrip, coin and bills into proper denominations for deposit
8. Answers questions and gives directions to patrons in a courteous and efficient manner.
9. Maintains neatness in attire and maintenance of items issued.
10. Reports any abnormalities to Plaza Supervisor or DRPA Public Safety.
11. May be assigned to one of the three toll shifts.
12. May be required to work at other bridge facilities.
13. May be required to work overtime.
14. Assists Plaza Supervisor as needed.
15. Performs other related duties as required and assigned.

Skills/Knowledge/Abilities

1. Individual must be able to manage difficult customer situations and respond promptly to customer needs. The maintenance of confidentiality is essential.
2. The individual must be able to read, understand written and verbal instructions, speak and write clearly in order to communicate effectively.
3. The individual must display openness to others views, must be able to balance team and individual responsibilities. Must contribute to building a positive team spirit by supporting everyone's efforts to succeed.
4. The individual must show respect and sensitivity for cultural differences and work toward promoting a harassment free environment and diverse workforce. The individual must treat everyone with respect, work with integrity and uphold and support organizational values and goals.
5. The individual must follow all organizational policies and procedures.
6. The individual must be able to prioritize and plan work activities using time efficiently. He or she must react well under pressure and accept responsibilities for his/her own actions. The individual must respond to management direction.
7. The individual must demonstrate accuracy and thoroughness, apply feedback to improve performance and monitor his or her own work to ensure quality. Individual should always be willing to generate suggestions to improve individual and departmental performance.
8. The individual must be punctual at all times. Must complete tasks correctly and on time.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Education and/or Experience

• Required: 12 Years General Education or GED.
• Must pass written examination which requires proficiency in basic math, written and verbal skills.
• Must pass required physical examination.
• Must pass criminal history background and reference checks.

• Desired: Minimum of two (2) years of experience in a customer service role, with a proven ability to handle customer inquiries, resolve issues efficiently, and maintain a high level of customer satisfaction.
• At least two (2) years of experience handling cash or financial transactions in a professional setting.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is required to sit 5%. The employee is required to stand and walk 90% and lift, climb, bend 5%. The employee must occasionally lift, hold, and carry objects up to 30 + pounds. Have normal day and night time vision, corrected or uncorrected. Have normal hearing, corrected or uncorrected. Must be able to perform all position functions. Must be able to physically operate all job related equipment for the position functions. The employee must maintain a neat and clean appearance. Must be willing to work in all weather and environmental conditions.

Working Conditions

1. The employee must be organized, work well under pressure, and be able to prioritize assignments appropriately.
2. The employee must communicate well with the public, and remain poised under pressure.
3. The employee must understand the importance of discretion and adhering to deadlines.

DRPA/PATCO is an Equal Employment Opportunity Employer