Maintenance Technician

About Big Horn Heating & Cooling

Big Horn Heating and Cooling has been serving Mountain West families and businesses for over 20 years!

With shops in Billings, Cody, Worland, and Jackson, we are the leading provider of HVAC maintenance, service, and installation for residential and commercial customers in Idaho, Montana, and Wyoming. We are looking for top-tier talent to join our team and bring our excellent level of customer service to the community.

We invest in our employees' career development, covering their Journeyman licensing and training/continuing education. We promote our career development philosophy of "learn more, earn more" to all of our coworkers.

We offer an outstanding company culture, a 401(k) program w/ company match, health insurance, PTO, and competitive compensation with SPIFFS.

Position Summary

The HVAC Maintenance Technician is responsible for performing scheduled preventive maintenance, inspections, and minor repairs on residential and light commercial heating, ventilation, and air conditioning systems. This role focuses on system reliability, efficiency, safety, and customer satisfaction while identifying potential issues before they become costly repairs.

Essential Duties and Responsibilities

• Perform routine preventive maintenance on HVAC systems, including furnaces, air conditioners, heat pumps, boilers, and related components
• Inspect systems for proper operation, safety, and efficiency
• Clean, lubricate, and adjust system components as required
• Replace filters, belts, contactors, capacitors, and other common wear items
• Identify potential system failures and recommend repairs or upgrades to customers
• Accurately document maintenance findings, service performed, and recommendations
• Communicate clearly and professionally with customers regarding system condition and maintenance needs
• Follow all company safety policies, OSHA guidelines, and manufacturer specifications
• Maintain company vehicle, tools, and equipment in a clean and safe condition
• Participate in on-call rotation as assigned
• Perform other related duties as assigned

Qualifications

Education & Experience

• High school diploma or equivalent required
• 1-3 years of HVAC maintenance or service experience preferred
• Trade school or technical training in HVAC a plus

Licenses & Certifications

• Valid driver's license with acceptable driving record
• EPA Section 608 Certification (required)
• Additional HVAC certifications preferred (NATE, manufacturer training, etc.)

Knowledge, Skills, and Abilities

• Working knowledge of HVAC systems, controls, and components
• Ability to read wiring diagrams, manuals, and service documentation
• Strong troubleshooting and problem-solving skills
• Basic electrical and mechanical aptitude
• Customer service-oriented with strong communication skills
• Ability to work independently with minimal supervision
• Proficient in using service software or mobile devices for documentation

Physical Demands

• Ability to lift up to 50 pounds
• Ability to stand, walk, kneel, crouch, and climb ladders regularly
• Ability to work in confined spaces such as attics and crawlspaces
• Ability to work in varying weather conditions

Work Environment

• Residential and light commercial job sites
• Exposure to heat, cold, dust, and noise
• Occasional work in tight or elevated spaces

Schedule

• Typically Monday through Friday
• Overtime and on-call work may be required during peak seasons

Travel Requirements

• Local travel within the assigned service area

Equal Employment Opportunity Statement

The Company is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status.

Disclaimer

This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization.