People Operations (HR) Administrator

Let Us Introduce Ourselves We’re Patriot Software - a remote-first, product-led tech company on a mission to make accounting and payroll fast, simple, and affordable for millions of American businesses. With 175+ team members across the U.S. and a collaborative office hub in Canton, Ohio, we’re building software that empowers the backbone of the American economy. What We Believe In Creating great products starts with creating an environment where people thrive. That means connection, clarity, growth, high trust, and a culture where ideas move quickly and quality matters. Our team lives by six core values that guide how we work, build, and serve: Be Customer Obsessed: We start with our customers and work backward to deliver exceptional value. Lead With Speed: We move fast, take smart risks, and stay ahead by acting boldly. Don’t Cut Corners: We own our technologies and operations to deliver a high-quality, end-to-end experience. Create a Better Us: We simplify, automate, spend wisely, and continuously improve. Follow The Golden Rule: We treat others with respect, invite feedback, and commit even when we disagree. Grow, Be a Leader: We expect leadership at all levels and pursue excellence as a high-accountability, high-trust team. If this sounds like a place where you’d thrive, keep reading—your next opportunity might be here. Summary: Job Title: People Operations (HR) Administrator Job Status: Full-time Location: (Hybrid), Required 1-3 days/week in our Canton, OH office. No relocation is provided. Compensation: Hourly (Non-Exempt) Position Type: Direct Hire; note, this is not a contract role Pay Range: $26.00 - $29.00 based on experience Core Hours: 9:00 am – 5:00 pm EST, Monday through Friday. We’re hiring a People Operations Administrator to serve as the operational backbone of our benefits and leave programs. This is a hands-on role for someone who has 2+ years of professional HR experience, thrives in the details, and gets genuine satisfaction from building cleaner processes and helping employees navigate complex situations with clarity and care. You’ll be the go-to resource for benefits questions, leave of absence administration, and day-to-day HR coordination. You pick up systems quickly, bring a process-improvement mindset to everything you touch, and are comfortable operating in a fast-moving, tech-forward environment. This is not an entry-level or administrative-only role — we need someone with real, hands-on HR experience who is ready to own their workload and grow into more responsibility over time. What You’ll Be Doing: Benefits & Leave Administration: 55–65% Own day-to-day benefits administration: enrollments, qualifying life events, billing reconciliation, and employee questions Serve as the primary point of contact for employees navigating leave of absence (FMLA, ADA accommodations, parental leave, disability, state-specific leaves) Maintain compliant, accurate leave documentation and ensure timely communication with employees and managers throughout the leave lifecycle Manage workers’ compensation and unemployment claims with timeliness and care Own ACA tracking and compliance reporting Support open enrollment: communications, system setup, carrier coordination, and employee support Identify opportunities to improve benefits and leave processes — document what you find and bring solutions People Ops & Onboarding Support: 25–35% Own onboarding logistics for new hires: paperwork, I-9 completion, benefits enrollment, and HRIS setup Maintain accurate, audit-ready electronic personnel files Support offboarding and separation documentation Keep HRIS data current and flag data discrepancies proactively Assist with recruiting coordination as needed: scheduling, candidate communication, ATS updates General People Ops Support: 10–15% Support compliance with federal, state, and local employment laws across our multi-state U.S. footprint Assist with annual compliance activities, required notices, and policy updates Help draft and maintain HR process documentation and SOPs Support People Ops projects tied to employee experience, engagement, and process improvement Please note this is a sample of what you’ll be doing. This job requires you to be able to adapt to change quickly in order to deliver an exceptional employee experience. Your duties, responsibilities, and activities may change at any time with or without notice. What You’ll Need: Direct Hire Hybrid role. This position is not eligible for relocation benefits, and applicants must be willing to work in the Canton, OH headquarters 1–2 days per week 2+ years of hands-on HR experience with direct ownership of benefits administration and leave of absence (FMLA, ADA, parental leave, disability) Working knowledge of federal leave and benefits law: FMLA, ADA, ACA, ERISA — and a drive to stay current A genuine process-improvement mindset — you notice inefficiencies, document them, and propose fixes Tech-savvy: you learn new platforms quickly and are comfortable working across HRIS, benefits portals, and productivity tools. Specific platforms matter less than your ability to ramp fast Strong written and verbal communication: clear, direct, and empathetic when navigating sensitive employee situations High attention to detail and a commitment to accurate recordkeeping and compliance Ability to manage multiple priorities and deadlines without dropping the ball High School Diploma or GED required; 2- or 4-year degree in HR, Business, or related field preferred, or equivalent demonstrated experience Consistent, reliable high-speed internet access Dedicated, quiet workspace free from distractions Nice to Have: HR certification: PHR, aPHR, SHRM-CP Life, Accident & Health Insurance License Experience with Greenhouse ATS or Patriot Software Payroll & Accounting Familiarity with applying AI and automation tools to streamline HR workflows Experience supporting employees in a multi-state U.S. organization, including state-specific leave requirements Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Location & Commitments: Direct Hire Hybrid role. This position is not eligible for relocation benefits, and applicants must be willing to work in the Canton, OH headquarters 1–2 days per week. This position is open to all candidates who legally reside and are eligible to work in the United States. This position is currently not open to applicants in the following locations: Alaska, California, Hawaii, Washington D.C. Working hours are established by each team and department based on business needs. For this role, core working hours are typically between 9:00 am – 5:00 pm EST, Monday through Friday. Due to the nature of our business, we have busy seasons and “right-nows” that occasionally require working outside of core hours. Equal Opportunity Patriot is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability or sex. More Reasons to Love Patriot Great products start with great people—which is why we invest in our team so they can do their best work. In addition to a culture that encourages innovation and ownership, our full-time employees enjoy a comprehensive suite of benefits that help our team thrive inside and outside of work. Learn more about our opportunities and benefits on our Careers page. Are you ready to take the next step in your career? -- Ready to take the next step in your career? We’d love to meet you. Privacy Notice To protect the privacy of our customers and employees, please do not include sensitive Personally Identifiable Information (PII)—such as Social Security Numbers, Dates of Birth, or W-2s—when submitting your application. Use of AI in the Hiring Process Thank you for your interest in Patriot Software! To support a fair and efficient hiring process, we use AI-powered tools to assist with resume screening, note-taking, and interview insights. These tools help us evaluate candidates consistently and in compliance with EEOC and all applicable laws. AI tools do not make hiring decisions—all decisions are made by our human hiring team. All applicants are evaluated based on their qualifications, skills, and experience. By submitting your application, you acknowledge the following: AI Usage AI may analyze an applicant's video, including facial expressions, as part of assessing position fit. AI tools may be used during interviews for note-taking, evaluating responses, and generating interview summaries. On-Camera Video Interviews All interviews are conducted via video with cameras on to maintain compliance and security standards. Patriot is a camera-on company for all video interactions. Photo Capture for Security If selected to interview, you may be asked to provide or have a photo captured. This photo is used only to verify that the same candidate is present throughout all interview stages. Photos are not shared externally, used for any other purpose, or stored after the interview process. They are securely disposed of once the process is complete. Privacy & Data Use Any photos are used solely for candidate verification. Geolocation tools may be used only to verify your location and ensure interview integrity. All geolocation use is limited to security and compliance needs and follows all applicable privacy laws.