Email Deliverability Consultant

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Our success is powered by extraordinary people who bring our core values—Be an Owner, Growth Mindset, Run as One, Transparency —to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work. With a global presence—including offices in San Francisco, Denver, London, Sydney, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! How you’ll make a difference: As a member of Iterable’s Managed Services team, this Email Deliverability Consultant will be responsible for providing our customers with the necessary tools, strategies, and best practices to ensure they’re maximizing their potential for landing in their recipients’ email inboxes. This is a key position for the company. We have had very few customer losses and we intend to keep it that way. Keeping customers happy and productive is core to our mission. One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description. In this role, you’ll get to: Provide email deliverability consulting services for new and existing customers of Iterable Educate customers on email marketing “best practices” while providing deliverability support Monitor customers’ performance using internal metrics and 3rd-party delivery tools Ensure customers have a smooth experience with our product and increasing their ROI Partner with Support to analyze tickets, discover trends and resolve any potential issues Ensure high level email campaign deliverability for a growing client base of enterprise companies Monitor client satisfaction to develop and implement strategies leading to retention and growth Gather delivery data into account assessments including Email Deliverability Reports Warn customers for potential problems and provide strategies to manage reputation Discover and resolve email delivery/Deliverability problems with specific ISPs and mailbox providers Build strong relationships through MAAWG that will magnify our position as the industry leader Maintain a trusted advisor relationship with each assigned client Contribute to Iterable Blogs and Webinars related to Email Deliverability topics We are looking for people who have: Bachelor’s degree or equivalent experience 2 - 4 years experience in email deliverability consulting and/or email deliverability support 2+ years experience in a B2B customer-facing role for a high-tech, SaaS organization Experience using 3rd-party delivery tools (Validity Everest, eDataSource, Google Postmaster Tools, Microsoft SNDS, etc.) High technical aptitude, motivated, goal-oriented and thrives in a fast-paced startup environment Proficient with ISP/domain-specific delivery policies, block mitigation, and feedback loops with ISPs Expert with “best practices” for sending bulk email, list management and blocklist/spam reduction Strong familiarity with end-to-end email delivery (IP addresses, DNS, SMTP, authentication, etc.) Knowledge of CAN-SPAM/GDPR/anti-spam laws Excellent communication skills and a strong desire to work with customers An embodiment of Iterable's core values: growth-mindset, humility, balance and trust Previous experience working within Mail Transfer Agent (MTA) platforms like Sparkpost, Mailgun, Sendgrid, etc. Bonus Points: Previous experience with email marketing, email compliance, push notifications, and/or SMS software Perks & Benefits: Paid parental leave Competitive salaries, meaningful equity, & 401(k) plan Medical, dental, vision, & life insurance Community Impact Days Fertility & Adoption Assistance Paid Sabbatical Flexible PTO Monthly Employee Wellness allowance Monthly Professional Development allowance Pre-tax commuter benefits Complete laptop workstation The US base salary range for this position at the start of employment is $96,500 - $151,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations. Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others. Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr Iterable