Transportation Logistics Operations Coordinator

Job Description

Job Description

Build a Career Moving What Matters

At Ashley, we design and deliver comfort to millions of homes. As the world’s largest home furnishings manufacturer, we operate with a growth mindset—curious, inventive, and relentless about improving the customer experience. If you thrive on solving operational puzzles and making deliveries run like clockwork, this role is for you.

A Day in the Life

You arrive before the first trucks roll. The TMS dashboard is your command center—shipments queued, routes mapped, exceptions flagged. By mid-morning, you’ve synchronized with inventory, warehouse, and customer service to keep orders flowing. After lunch, you’re deep in carrier performance data, tuning routes to cut costs and shave minutes. Before you log off, you’ve closed out documentation, confirmed proof of delivery, and lined up tomorrow’s plan so drivers, DC teams, and partners are fully aligned.

What You’ll Own

• Transportation coordination: Schedule and manage outbound moves from the distribution center to customers and stores, ensuring accurate, on-time delivery.
• Performance tracking: Monitor schedules and KPIs; resolve delays or damage risks so freight arrives on time and in good condition.
• Cross-functional cadence: Partner with inventory, warehouse operations, and customer care to keep fulfillment seamless.
• Regulatory documentation: Maintain shipping paperwork (bills of lading, PODs) and uphold all compliance and safety protocols.
• Route optimization: Collaborate with drivers and third-party carriers to streamline routes and control transportation costs.
• Issue resolution: Triage and solve scheduling and transportation conflicts quickly to protect customer satisfaction.
• Continuous improvement: Recommend process enhancements that elevate service, reduce spend, and increase efficiency.
• Carrier communications: Keep tight, proactive contact with carriers and drivers on expectations, schedules, and service standards.
• Systems fluency: Use TMS, ERP, and logistics tools to plan loads, track shipments, and produce reports.
• Reporting: Analyze on-time rates, carrier scorecards, and cost-per-shipment to inform decisions.
• Safety & compliance: Ensure all transportation activities meet DOT and company requirements.

What You Bring

• High school diploma or GED.
• Experience in customer service, logistics, supply chain, or transportation coordination (orders, transportation, inventory).
• Exceptional organization and prioritization; detail-obsessed and deadline-driven.
• Clear communicator (written and verbal) with internal teams and external partners.
• Fast, practical problem-solver able to make informed decisions under time pressure.
• Comfort with logistics software, ERP, or TMS; quick to learn new tools.
• Microsoft Office proficiency (Excel, Word, Outlook).
• Self-directed and effective in a fast-paced environment.
• Customer-first mindset focused on meeting delivery commitments.
• Availability to work Saturday and Sunday, 6:00 AM - 3:00 PM

Preferred

• Associate’s degree in Logistics, Supply Chain, Business, or related field.
• 2+ years in transportation coordination or logistics operations.
• Experience with SAP, Manhattan, or similar enterprise platforms.
• Knowledge of DOT regulations and transportation compliance.
• Background in furniture, retail, or manufacturing distribution.
• Understanding of warehouse operations and inventory control.
• Exposure to Lean or Six Sigma methodology.

Where & When You’ll Work

• Location: Arcadia, WI
• Schedule: 6:00 AM - 3:00 PM
• Remote: On-site
• Pay: Competitive compensation based on experience

Work Environment

Primarily office-based in a climate-controlled setting with standard lighting and moderate noise. Role includes extended computer and phone work, collaboration with team members, and occasional visits to warehouse/DC areas where noise, temperature variation, and material handling equipment are present.

Grow with Ashley

We invest in people with a true growth mindset—mentoring future leaders and encouraging ideas that move us forward. Explore how we give back and how we build:

• Corporate Social Responsibility
• View Our Corporate Brochure

Benefits

• Medical, Dental, Vision, and Employee Assistance Program
• Paid Time Off with tenure increases
• Paid Vacation, Holidays, and your Birthday off
• Generous employee discount on home furnishings
• Professional development opportunities
• Tuition assistance
• Ashley Wellness Centers (location dependent) and medical tourism options
• Telehealth
• 401(k) and Profit Sharing
• Life Insurance

Our Values in Action

• Honesty & Integrity: Transparent, discreet, and ethical—trusted with sensitive data and accurate insights.
• Dirty Fingernail: Ownership end-to-end—inspect details, validate data, finish the job.
• Continuous Improvement: Iterate on templates, tools, and processes; carry lessons into standard work.
• Growth & Results: Link operations to growth, cost, and profit; stay aligned to enterprise goals.
• Leadership Culture: Lead by example and influence; build cross-functional trust.
• Customer-Centric & Boundaryless: Work across silos; deliver outcomes for executives, initiative owners, and teams.
• Operational Excellence: Discipline, detail, and clarity—turn ambiguity into executable plans.

Internal Candidates

If you are a current Ashley employee: Please login to your UKG account and apply using the internal job board.

Notices & Legal

We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates, only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.

Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.

Notice to Search Firms

We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.