Office Assistant

Office Assistant

The Office Assistant is responsible for retrieving medical secretary voice messages and returning calls, scheduling appointments, directing calls to appropriate staff, setting up new patients, this includes new consults which consist of entering all patient demographic information prior to the office visit and mailing out a packet of paperwork for the patient to fill out prior to the scheduled visit, and working closely with the medical secretaries and staff. This position will also scan medical records as needed.

Duties and Responsibilities

• Retrieves and responds to voice messages from medical secretary's voice mails and documents into EMR.
• Schedules/re-schedules appointments including procedures, COVID testing, and follow up appointments.
• Directs patient calls to appropriate personnel.
• Triages other staff regarding messages that pertain to them i.e. Prescriptions, Medical Records.
• Screening phone calls as best as possible.
• Enters demographic, insurance information, pharmacy, and primary care into EMR when scheduling new patients, and updating existing patient demographics.
• Scans medical records or medical records requests as needed.
• Assists other Medical Receptionists and Medical Secretaries as needed including covering hours, booking procedures with corresponding paperwork, pre-authorizations, COVID scheduling, faxing/scanning proper paperwork.
• Other duties as assigned.

Education & Experience

• Minimum of a High School diploma; Associates Degree preferred.
• At least one year relevant experience and/or training.
• EMR experience preferred

Qualifications & Requirements

• Strong verbal and written communication skills.
• Strong organizational skills.
• Strong multi-tasking skills.
• Excellent attention to detail.
• Ability to work independently on assigned tasks as well as accept direction on given assignments.
• Able to work collectively with administration and staff.
• Able to maintain highest level of confidentiality.