Supv- Security

Northern Light Maine Coast Hospital

Department: Security

Position is located: Northern Light Maine Coast Hospital

Work Type: Full Time

Hours Per Week: 40 Hours per Week

Work Schedule: 7:00 AM to 4:00 PM

Summary :

The Regional Security Supervisor role reports to the Regional Manager of Security and Emergency Management and is responsible for the employees and duties assigned. This role includes supportive operational, training, and education of employees, emergency notifications, directing and conducting patrol operations, responding to emergencies and calls for service, deterring and detecting suspicious activities, criminal acts, life safety hazards, and unsafe conditions. The Supervisor oversees and actively participates in workplace violence prevention strategies and supports employees and patients by using approved strategies and tactics to deter, de-escalate, and/or control incidents of workplace violence, and patients from injuring themselves and other people and/or from destroying organizational property.

Responsibilities :

Key Responsibilities:

• Supervise and coordinate the activities of regional security teams, ensuring compliance with applicable laws, regulations, policies, and standards.
• Collaborate with the Regional Manager of Security and Emergency Management to develop and implement security strategies tailored to healthcare environments.
• Conduct routine site inspections to assess risks, identify vulnerabilities, and recommend improvements.
• Serve as the point of contact for security-related incidents, providing timely and effective resolutions.
• Oversee the training and professional development of security personnel, fostering a culture of excellence and accountability.
• Maintain accurate records, reports, and documentation related to security operations.
• Coordinate emergency response efforts in alignment with Northern Light Health's protocols.

• Supervision and use of security technologies and systems, including video surveillance, access control, staff safety alerting, mass communications, communications, etc.
• Delivers training and education for newly hired employees and continuous training to ensure security staff proficiency in the use of established technologies and programs.
• Assists in the development and execution of security and emergency preparedness drills, simulations, tabletop exercises, and other activities.
• Assists with department inventory accountability and participates in the completion of required inspections and conducts preventive maintenance and upkeep of all department equipment.
• Supports Clinical Education in the delivery of training and education required by CMS, JCAHO, OSHA, and other regulatory entities as an instructor and subject matter expert.
• All other duties and responsibilities assigned.

• Conducts or assists in investigations at the direction of the Regional Manager of Security and Emergency Management.

Other Information :

• Associates' degree preferred, in lieu of education, town years of experience is required per year of required education, exclusive of the minimum expertise identified above.
• Documented certification training and education from the International Association of Healthcare Safety & Security (IAHSS).
• Documented leadership and technical training/education in security, emergency management, healthcare safety, and workplace violence prevention.

Competencies and Skills

• Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
• Acts Strategically: Creates effective plans that anticipate future consequences and opportunities and is able to connect the day to day operations to longer-term objectives, shifts in the industry, and system goals.
• Adobe Acrobat
• Applies Business Acumen:Demonstrates knowledge of current and future trends that impact organizational success. Applies proven practices and business theories to get results that meet financial as well as other business goals. Recognizes opportunities for new services and products and acts accordingly, taking measured risks into consideration. Possesses a thorough knowledge of their field and independently carries out their work in accordance with professional standards of the profession.
• Basic Life Support
• Cyber Security
• Experience with MySQL, Oracle, SAP, SQL Server.
• Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
• Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
• Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.
• Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
• Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
• Fosters Innovation: Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems and services. When appropriate, suggests or initiates new strategies, products, services, and markets.
• Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.
• Human Capital, Supply Chain and Financial Software.
• Spreadsheet application with the ability to use calculations, formulas, graphing tools, pivot tables, and a macro programming.
• Word processing, spreadsheets, data entry, database experience and other computer related skills.
• Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing.
• Presentation software with the ability to create presentations with the ability to incorporate animation, audio, video, time delays, as well as designing themes and variants with animations and effects.
• MS Teams
• Word process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques.
• Multi-line phone, scanner, photocopier, fax, and internet.
• OneNote
• Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.
• Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.
• Public Speaking
• Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability .
• Seeks Process Improvement & Applies System Thinking: Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details.
• Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.
• Business intelligence and data analysis software.
• Troubleshooting
• Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time.
• Experience in developing a website for the internet/intranet.
• Wound Care
• Zoom
• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Credentials

• Required Driver's License

Education

• Required High School Diploma/General Educational Development (GED)* Post-secondary education in safety (life and/or fire safety), security and emergency preparedness programs. Associate preferred. * Two years of experience is required for every year of education in addition to the minimum experience identified above.

Working Conditions

• Prolonged periods of walking.
• Lifting, moving and loading 30 to 50 pounds.
• Potential exposure to noise levels being uncomfortable.
• Potential exposure to abusive and/or aggressive people.
• Need to drive to perform responsible duties.
• Potential exposure to noxious odors.
• Work with computers, typing, reading or writing.
• Extend body and limbs to reach items.
• Prolonged periods of kneeling.
• Prolonged periods of standing.
• Prolonged periods of sitting.
• Lifting, moving and loading 20 to 30 pounds.
• Potential exposure to very hot or cold temperatures.
• Work beyond the regularly scheduled hours.
• Lifting, moving and loading less than 20 pounds.
• Potential exposure to diseases or infections. Potential exposure to hazardous materials.
  

Northern Light Maine Coast Hospital in Ellsworth, Maine is a full-service hospital, serving both Hancock and western Washington Counties. Our 64-bed facility provides emergency, primary and specialty care, acute inpatient, diagnostic, birthing, and surgical services. At Maine Coast Hospital, we dedicate ourselves to providing exceptional medical care with the personal touch and convenience only a community hospital can offer. Maine Coast has earned both national and state recognition for patient safety, outcomes, and patient satisfaction. Maine Coast Hospital is a member of Northern Light Health, an integrated statewide health delivery system that is raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state . Northern Light Health offers a broad range of services, including nine hospitals, primary care and specialty physician practices, long-term care, home health and hospice agencies, and emergency ground and air transport.

The Ellsworth community is a short drive to the scenic Maine coast and is near Acadia National Park with mountains and exceptional year-round recreation including hiking, biking, fishing, hunting, boating, skiing, golf, and more. Our neighborhoods are safe, friendly, and have outstanding schools. Enjoy the best of both worlds, practicing at a smaller community hospital in one of the most beautiful places in Maine while having the support of a large healthcare system.

Questions? Contact Talent Acquisition:
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Coastal, Ellsworth, Maine, MCH, MCMH, Rural Health Care