Customer Service Advisor

As a Service Advisor, you're the face of the location. You'll greet guests, understand what their vehicle needs, walk them through their options, and make sure they leave confident and cared for. Think of it like front-of-house, but for cars. Day-to-day responsibilities: Welcome guests and deliver an exceptional service experience from start to finish Listen to guests' needs and accurately capture the services their vehicle requires Explain options clearly and offer tailored recommendations, no pressure, just honest advice Keep guests updated throughout the service so there are zero surprises Share manufacturer recommendations and product knowledge to help guests make informed decisions Perform Jiffy Lube's Signature Service oil change and other preventive maintenance services What We're Looking For: At least 1 year of customer-facing experience in hospitality, retail, automotive, or any service environment where people skills came first. If you've survived a Saturday brunch rush or a sold-out hotel weekend, you can absolutely handle us. Prior automotive experience is a plus but not required. We have world-class training through Jiffy Lube University to get you fully up to speed. Full-time Perks: Bonus pay on top of your base Dental and vision insurance Paid PTO Uniforms provided - no dress code stress Flexible scheduling (and no 2am closing shifts - ever) Company discounts A team-first culture that recognizes your contributions Our Culture: Fast-paced. Team-oriented. Guest-driven. We believe in inclusivity, equal access to opportunity, and showing up for each other every shift. If that sounds like your kind of environment, we want to meet you. Jiffy Lube is a leading provider of automotive preventive maintenance. With a national footprint of more than 2,000 franchisee owned service centers across the country, Jiffy Lube offers a range of services from oil changes and tire rotations, to everything in between. Jiffy Lube technicians are not just highly trained in preventive maintenance, they are also highly trained in customer service. So if you have any questions about vehicle maintenance or the services performed at any Jiffy Lube service center, your technician will help you find the resources and information you need, whether it’s in-store, online or by accessing your vehicle manufacturer’s recommendations. It’s just another way Jiffy Lube strives each and every day to help you Leave Worry Behind. #J-18808-Ljbffr Jiffy Lube