Technical Business Analyst

Technical Business Analyst

CGI is seeking a detail-oriented and technically minded Technical Business Analyst to support the development and enhancement of mortgage servicing solutions within a highly regulated financial services environment. This role will work closely with business stakeholders, technology teams, data teams, and Agile delivery teams to translate business needs into clear, actionable requirements. The Technical Business Analyst will focus on mortgage servicing processes, including escrow, loan defaults, delinquency reporting, investor reporting, and related operational workflows. The role requires someone who can understand complex business processes, document requirements, analyze data and system impacts, and support delivery teams working in AWS-heavy environments. The ideal candidate will be comfortable bridging business and technical conversations, writing user stories and acceptance criteria, supporting backlog refinement, participating in Agile ceremonies, and helping ensure that delivered solutions meet business, regulatory, data, and operational needs.

The Technical Business Analyst will work at a client site in Reston, VA, Plano, TX, Lafayette, LA, Knoxville, TN or Columbia, SC. A hybrid working model is acceptable.

Required qualifications to be successful in this role include: 5+ years of relevant experience in business analysis, technical business analysis, mortgage servicing, financial services technology, or related delivery roles. Strong understanding of mortgage servicing processes, with hands-on knowledge of escrow, loan defaults, delinquency reporting, and investor reporting. Experience gathering, documenting, and validating business, functional, and technical requirements. Ability to translate business needs into clear user stories, acceptance criteria, process flows, and supporting documentation. Experience working with Agile teams, including backlog refinement, sprint planning, story grooming, and UAT support. Comfortable working with technical teams in AWS-heavy environments, including cloud-based applications, data pipelines, APIs, and system integrations. Ability to analyze current-state and future-state business processes and identify gaps, risks, dependencies, and improvement opportunities. Experience with data analysis, data mapping, reporting requirements, and working with structured data sets. Strong communication skills, with the ability to explain business needs to technical teams and technical constraints to business stakeholders. Experience supporting risk assessment, control design, compliance needs, and audit-related documentation. Strong stakeholder management skills and the ability to build trust across business, technology, operations, and delivery teams. Ability to support testing activities, including test scenario review, defect triage, UAT coordination, and business validation. Familiarity with financial services controls, mortgage servicing regulations, and operational reporting requirements. Proficiency in creating clear internal and external communication materials, including requirements documents, process models, meeting notes, and decision logs. Experience using tools such as Jira, Confluence, Visio, Excel, SQL, or similar business analysis and delivery tools.

Skills: Stakeholder management

What you can expect from us: Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.