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Store Manager

Church's Chicken | Askar Management

DESCRIPTION

We're looking for a results-driven Restaurant General Manager (RGM) to lead all aspects of restaurant operations while delivering an outstanding guest experience. The RGM is responsible for driving sales and profitability, developing high-performing teams, maintaining food safety and operational standards, and creating a positive, engaging work environment.

The ideal candidate is an experienced restaurant leader who thrives in a fast-paced environment, leads by example, and is passionate about coaching team members while providing exceptional guest service.

Successful Restaurant General Managers:
  • Lead with integrity and accountability.
  • Create an engaging culture where employees can grow.
  • Drive sales while controlling costs.
  • Make sound business decisions using data and operational reports.
  • Build lasting relationships with guests and team members.
  • Maintain high standards for quality, cleanliness, and food safety.
The RGM is responsible and accountable for all of the business activities in one restaurant location specifically to:
  • Provide a superior and memorable experience for all guests.
  • Achieve sales goals
  • Control expenses to budget or better,
  • Create a fun, high-energy environment where team members are engaged in doing their jobs and encouraged to grow while delivering exceptional service.
  • The Church's Restaurant General Manager direct reports usually includes an Assistant Restaurant General
  • Manager, Shift Leaders and Team Members. The number of direct reports may vary by location based on total sales volume, sales and geographic location of the restaurant.
Key Duties/Responsibilities:
  • Creates a fun, high-energy restaurant service environment that exceeds guest expectations with regards to friendly, quick, and accurate service. Builds team understanding and commitment to guest service standards.
  • Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities.
  • Assists and resolves all guest complaints in-person or by phone at the restaurant. Apply the "thank, help, apologize, never argue, kindness and service" (THANKS) model to all guest complaints.
  • Ensures all incoming calls are handled in a prompt, courteous, and professional manner.
  • Directs and conducts regular training with team members.
  • Provides regular feedback and coaching to all team members and measures areas for improvement.
  • Works with direct reports to cross-train and assist in the development of new skills.
  • Creates a work place where team members strive to do their best, are rewarded for performance, and have fun.
  • Ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced.
  • Maintains a clean and safe restaurant for guests and team members.
  • Responsible for budgets and makes adjustments as needed.
  • Ensures compliance with labor laws.
  • Understands, enforces and adheres to all company policies and procedures.
  • Maintains restaurant inventory and ensures accessibility and organization.
  • Responsible for routine maintenance and repairs on all equipment.
  • Prepares and analyzes operation reports
  • Performs other duties as assigned.
Position Qualifications/Functional Skills:
  • Knowledge of all restaurant policies, practices and operational and human resources procedures.
  • Knowledge and understanding of labor cost reporting, operating statements, and other business reporting.
  • Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
  • Basic computer skills.
  • Knowledge of profit and loss statements
  • Ability to implement policies and procedures.
  • Skilled in developing employees by coaching, counseling, and building strong work habits.
  • Continuously working to improve customer satisfaction.
  • Knowledge of recruiting and interviewing potential team members.
  • Ability to supervise others.
  • Manage conflict resolution.
  • Create and maintain a positive work environment.
Competencies:

Critical Thinking - Defines and resolves a situation or problem by analyzing issues involved, weighing options, and evaluating alternatives; maintains objective attitude; approaches situations and problems systematically; uses observation, experience, reflection, and/or reasoning to drive business forward.


Influencing Others - Convinces and persuades others in either positive or negative circumstances to accomplish goals and objectives; responds to objections successfully; uses tact when expressing ideas or opinions.

Initiative - Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.

Innovative and Creative - Looks for ways to improve oneself, the job, the project, the system, and the organization; challenges conventional practices, generates new ideas to create novel solutions to problems.

Managing Execution - Manages multiple projects and effectively prioritizes tasks and goals; uses goals to guide actions and create detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.


Negotiating - Presents issues or ideas in a clear and influential manner; maintains an open-minded and non-judgmental attitude; listens to others' views and empathizes.

Relationship Management - Initiates and develops relationships with others; demonstrates credibility; confronts conflict quickly and professionally; inspires confidence in others.


Physical Requirements:

Employees must be able to perform the essential functions of the position with or without reasonable accommodation.


REQUIREMENTS
  • High school diploma or GED required. Must have (1 to 3) years of supervisory experience working in the restaurant industry.
  • Must be eligible to work in the United States.
  • Successfully complete all training and make a passing score on all applicable tests.
  • Must have access to a vehicle and have a valid driver's license and proof of valid insurance.
  • Must be able to work up to a 50- hour workweek. Must be available to work a flexible shift including weekends.
Vacancy posted 5 days ago
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