Salesforce Business Analyst

Salesforce Business Analyst

Title: Salesforce Business Analyst Pay Rate: 45-50/HR Location: Raleigh, NC Hybrid schedule (3 days WFO - Mon, Tue & Thu / 2 days WFH Wed, Fri) 8am - 5pm, Potential conversion to full time position

The Systems Analyst serves as a critical bridge between business stakeholders and technical teams, ensuring that business needs are clearly understood, documented, and translated into effective system solutions. This role evaluates existing systems, integrations and processes, identifies opportunities for improvement, and supports the design, implementation, and optimization of enterprise applications and integrations. The Systems Analyst plays a key role in driving operational efficiency, data quality, and user adoption across business and technology teams.

Responsibilities

Major Duties Description

• Business & Requirements Analysis
• System Design & Solution Support
• Process Improvement & Optimization
• Testing & Implementation Support
• Stakeholder Communication & Documentation
• Salesforce Development & Configuration Support

Technical & Functional Skills

Proficiency in Confluence and Jira Ability to perform Salesforce administrative / configuration tasks Ability to analyze complex business requirements and translate them into technical solutions Ability to effectively collaborate with diverse teams and stakeholders Excellent communication skills, both verbal and written, and the ability to translate technical subject matter to non-technical audiences Excellent problem-solving abilities and attention to detail. Ability to work in a fast-paced environment. Hands-on experience with Salesforce declarative tools (Flow Builder, Process Automation, Object Model design) Foundational knowledge of Apex, SOQL, and Salesforce development patterns Familiarity with Salesforce APIs (REST/SOAP) and integration concepts Understanding of CI/CD tools (e.g., Copado, Gearset, Git-based workflows) preferred Knowledge of Salesforce data model design, security model (profiles, permission sets), and sharing rules Ability to debug using logs, debug tools, and basic monitoring techniques

Minimum Qualifications

Bachelor's degree in Information Systems, Computer Science, Business, or a related field (or equivalent experience) 37 years of experience in a Systems Analyst, Business Analyst, or similar role Strong experience with requirements gathering, documentation, and process analysis Experience working with enterprise systems (Salesforce CRM, ERP, marketing platforms, data platforms, or similar) Demonstrated experience working with system integrations and data flows, including: Upstream and downstream data ingestion and activation between systems Understanding of data movement across CRM, marketing automation, data platforms, and analytics tools Ability to document source-to-target mappings, data dependencies, and integration impacts Experience working in agile and/or hybrid delivery environments (e.g., Jira, user stories, backlogs) Familiarity with data models, integrations, and APIs Experience supporting global or cross-functional teams Knowledge of compliance, data privacy, or regulated industries (preferred but not required) Experience with platforms such as Salesforce, SAP, Marketing Automation, or Data Platforms Relevant Salesforce Certifications Strong analytical, problem-solving, and critical-thinking skills Exposure to Salesforce development concepts (Apex, Flow, integrations) or prior experience in a junior developer capacity Experience contributing to Salesforce configuration or development in Agile delivery teams

Preferred Qualifications / Certifications

Salesforce Certified Business Analyst Salesforce Certified Platform Foundations Salesforce Certified Platform Administrator Salesforce Certified Platform App Builder Salesforce Certified Platform Developer I Experience with Life Sciences Industry