Collections Specialist

Collections Specialist

Pay Rate: $20/hour Schedule: 8a-5p, 1 day per week will be 10a-7p Location: Onsite, Steven's Point Service Center Assignment Length: TBD Target Start Date: ASAP, pending completion of new hire onboarding Overview:

Contact delinquent loan customers daily by telephone via the auto-dialer and/or dial directly to resolve delinquency issues. Plus, handle incoming calls from account holders or colleagues.

Document all conversations, information, and account changes via the system to ensure a complete and accurate record of the delinquency and its resolution.

Collect delinquent accounts at department and compliance standards.

Meet department goals for delinquency resolution by contacting and resolving the greatest number of customer issues to reduce bank risk.

Submit referrals to the proper departments to resolve issues related to misapplied payments forced place insurance, escrow inquiries, etc.

Assist in the training of new associates.

PrideGlobal and its affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors. Equal Employment Opportunity PrideGlobal and its affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Fair Chance Employment PrideGlobal and its affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances. Accommodations We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.