Guest Service Representative

Front Desk Receptionist Barkers Hotel & Purrington Inn Join Our Pack! Barkers Hotel & Purrington Inn, a premier pet boarding facility for dogs and cats, is looking for a compassionate, organized, and friendly Front Desk Receptionist to welcome our furry guests (and their humans!) and keep our front desk operations running smoothly. This is more than just a receptionist roleyou'll be the heartbeat of our customer experience, helping pets and pet parents feel at ease from the moment they walk through the door. What You'll Do: Client Interaction Greet clients and pets with warmth, professionalism, and a smilein person and on the phone Answer questions about our services (boarding, daycare, groomingyou name it!) Schedule reservations and appointments using our management software Guide pet parents through smooth check-in/check-out procedures Update and maintain pet medical and vaccination records Administrative Duties Keep client and pet records organized and accurate Process payments (cash, card, and digital) and issue receipts Prepare and file intake forms and boarding agreements Respond to emails and inquiries promptlyor forward to the right team member Facility Support Communicate pet care details to our amazing kennel and grooming staff Make sure each pet's unique needs (medications, food, temperament) are clearly noted and shared Keep the lobby tidy, welcoming, and safe for both pets and people Help manage front-desk supplies and retail pet product inventory What Makes You a Great Fit: Excellent communication skills (verbal & written) Super organized and able to juggle multiple tasks with a smile Calm under pressure and in high-energy environments Kind, compassionate, and patient with both animals and their owners Reliable, punctual, and team-oriented A Few Physical Requirements: Comfortable being on your feetstanding, walking, sittingfor extended periods Able to lift up to 40 lbs occasionally (kibble bags and squirmy pups!) Ok with barking, meowing, and the occasional furball or flying fluff Schedule & Availability: Must be flexible to work weekends, holidays, and during peak seasons Shifts may vary depending on business needs Your Background: High school diploma or equivalent (required) 1+ year of receptionist or customer service experience (preferred) Previous experience in a veterinary clinic, animal shelter, or pet care environment is a big plus! Comfortable handling cats and dogs of all shapes, sizes, and sass levels Tech-savvy with scheduling software; Microsoft Word & Excel skills are a bonus Perks & Benefits: Competitive pay Medical, dental, and vision insurance Paid vacation and sick days 401(k) plan Generous employee pet discounts (your pets will thank you!) Sound like a paw-some fit? If you're ready to bring your love for animals and people to a place where no two days are the same, we'd love to meet you!