Managing Director of Property, Facilities & Asset Management

Job Description

Job Description:\n\nDISCLOSURESThe specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time. The company will inform the personnel member when changes in the respective job description are made.\n\nABOUT THE COMPANY\nEnterprise Management Solutions, LLC (EMS) is a full-spectrum consulting and management firm specializing in back-office operations, financial infrastructure, and executive oversight for health and human services organizations. We provide strategic support to affiliated companies through contractual partnerships, optimizing operations and maintaining compliance across multiple industries including behavioral health, primary care, real estate, supportive housing, and food service.\nOur goal is to relieve mission-driven companies of administrative burden by overseeing financial and operational systems that allow leadership teams to focus on quality care and innovation.\n\nCOMPANY WEBSITE: PHONE NUMBER: View phone number on us.fitly.work\n\nHUMAN RESOURCES DEPARTMENT PHONE NUMBER: View phone number on us.fitly.work\nHUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: View email address on us.fitly.work\n\nPOSITION TITLE: Managing Director of Property, Facilities & Asset Management\n\nALTERNATE TITLE(S): Managing Director of Property Operations, Managing Director of Facilities & Asset Operations, Executive Director of Property & Facilities Management, Director of Property, Facilities & Construction Operations\n\nCOMPANY: Enterprise Management Solutions, LLC\n\nDEPARTMENT: Facilities Management\nDIVISION: Operations\nUNIT: N/A\n\nLOCATION: 3310 Eastern Ave, Baltimore MD 21224\nACCOUNTABLE TO: Chief Operating Officer\n\nACCOUNTABLE FOR: Accountable for providing executive-level leadership and operational oversight across all property, facilities, maintenance, construction, and asset management functions within the organization. Responsible for ensuring properties, facilities, and operational assets remain compliant, functional, safe, financially accountable, inspection-ready, and aligned with organizational standards. Oversees multi-site operations including maintenance workflows, vendor management, construction coordination, licensing, budgeting, capital projects, safety compliance, operational reporting, and asset protection while supporting organizational growth, operational stability, and long-term infrastructure performance. Ensures operational issues, property risks, compliance concerns, and facility-related challenges are identified, addressed, documented, and escalated appropriately in coordination with executive leadership.\n\nWORK SCHEDULE: Work schedule consists of a full-time Monday through Friday schedule from 8:00 AM to 5:00 PM totaling 40 hours per week; however, scheduling needs may vary based on operational demands including property emergencies, inspections, city notices, maintenance concerns, construction deadlines, licensing requirements, safety incidents, tenant or resident concerns, and other urgent matters affecting property or facility operations. Position may require occasional evening, weekend, holiday, or emergency availability to support operational continuity, facility readiness, asset protection, and organizational needs across assigned properties and locations.\nCLASSIFICATION: Full-time, Non-Exempt depending on final duties, salary basis, pay structure, and applicable wage-and-hour requirements\n\nCOMPENSATION RANGE: $28.00 – $40.00 per hour commensurate with education, proven experience, residential care leadership background, regulatory knowledge, recovery services experience, staffing management ability, and demonstrated capacity to manage multi-program responsibilities.\n\nBENEFITS PACKAGE: This position is eligible for standard W-2 employee benefits, including but not limited to those outlined in the Company’s official benefits package. Eligibility and participation are subject to the terms and conditions of the applicable plans. Full details are provided in the current benefits package documentation.\n\nANTICIPATED TRAVEL: 20% of the time. You will use a company vehicle. There is no additional compensation for travel.\n\nSUMMARY OF POSITION RESPONSIBILITIES\nThe Managing Director of Property, Facilities & Asset Management is responsible for providing executive oversight and operational leadership across property management, facilities operations, maintenance services, construction coordination, and asset management functions for multiple sites and entities. Oversees property performance, inspections, licensing, maintenance workflows, vendor management, safety compliance, construction projects, capital improvements, budgeting coordination, operational reporting, and asset protection activities. Ensures properties and facilities remain compliant, operationally efficient, inspection-ready, financially accountable, and aligned with organizational standards while coordinating with executive leadership, residential and healthcare programs, maintenance teams, contractors, vendors, finance leadership, and administrative departments to support operational stability, risk management, and organizational growth.\n\nSCHEDULED DUTIES AND RESPONSIBILITIES\n\nOversee daily operations across assigned properties, facilities, maintenance functions, construction activities, and asset management operations\nProvide executive-level operational leadership for multi-site property and facility portfolios\nEnsure properties remain compliant, functional, safe, inspection-ready, and operationally efficient\nMonitor property performance, occupancy status, asset condition, licensing requirements, and operational risks\nOversee property management activities including tenant communications, notices, inspections, rental licensing, and property records\nMonitor maintenance requests, work orders, emergency repairs, preventative maintenance, and unresolved operational issues\nCoordinate construction projects including budgets, timelines, permits, inspections, vendor performance, change orders, and project completion activities\nEnsure maintenance teams, contractors, and vendors comply with organizational standards, purchasing controls, safety procedures, and documentation requirements\nCoordinate with finance leadership regarding budgets, capital expenditures, vendor payments, utilities, taxes, insurance obligations, and operational reporting\nTrack inspections, permits, registrations, insurance renewals, code requirements, and regulatory compliance deadlines\nIdentify operational deficiencies and develop corrective action plans in coordination with executive leadership\nMaintain oversight of vendor contracts, pricing, insurance documentation, quality standards, and service performance\nCoordinate with residential, healthcare, safety, and administrative departments regarding operational readiness, occupancy planning, and facility concerns\nSupport organizational growth initiatives including property stabilization, restructuring, operational expansion, transitions, and new project launches\nMonitor spending controls, maintenance forecasting, capital improvement planning, and operational budget performance\nEnsure operational issues are properly documented, escalated, assigned, tracked, and resolved in a timely manner\nCoordinate emergency response efforts related to property damage, maintenance failures, safety incidents, inspections, or operational disruptions\nProvide regular operational updates, risk assessments, and status reporting to executive leadership and the COO\nSupport continuity planning, crisis management efforts, and operational recovery activities as needed\nMaintain professional communication with staff, tenants, residents, contractors, inspectors, vendors, regulators, lenders, insurers, and executive leadership\nTravel between assigned properties, facilities, construction sites, and operational locations as required to support organizational operations and oversight\n\nUNSCHEDULED DUTIES AND RESPONSIBILITIES\n\nRespond to emergency property issues including floods, fires, utility failures, safety incidents, security concerns, structural issues, or other urgent operational disruptions\nAddress unexpected maintenance emergencies, vendor failures, contractor disputes, staffing shortages, or unresolved operational concerns requiring immediate intervention\nRespond to urgent city notices, inspection failures, code enforcement actions, licensing concerns, or regulatory compliance matters\nAssist with emergency construction coordination, urgent repairs, insurance-related property damage, or crisis response activities\nProvide operational support during organizational emergencies, continuity planning efforts, disaster recovery situations, or emergency relocations\nConduct emergency site visits to assess operational concerns, safety risks, property damage, or urgent facility conditions\nParticipate in executive meetings, operational reviews, crisis management discussions, or leadership initiatives as directed by executive leadership\nSupport special projects, operational restructuring efforts, acquisitions, transitions, or property stabilization activities as assigned\nAssist with investigations involving property incidents, safety concerns, vendor disputes, operational complaints, or compliance matters\nCoordinate urgent communication between leadership, vendors, contractors, inspectors, tenants, residents, healthcare teams, and operational staff during emergency situations\nPerform additional operational, administrative, property management, construction, facilities, maintenance, asset management, or leadership duties as assigned by the COO or executive leadership\nRemain available outside normal business hours when necessary to address urgent operational needs, emergency situations, inspections, or critical organizational matters\nSupport implementation of new operational procedures, compliance initiatives, reporting requirements, technology systems, or organizational directives as needed\nProvide temporary operational oversight for properties, departments, projects, or teams experiencing staffing shortages, transitions, or elevated operational risk\nAssist with urgent budgeting concerns, vendor negotiations, project escalations, financial risks, or unexpected operational expenditures as necessary\n\nPHYSICAL DEMANDS: \n\nAbility to travel between multiple properties, facilities, and operational locations as required\nAbility to respond to urgent property, maintenance, construction, or operational emergencies in a timely manner\nAbility to work in a fast-paced environment while managing multiple priorities, deadlines, and operational demands\nAbility to communicate effectively with staff, vendors, contractors, inspectors, tenants, and executive leadership\nAbility to occasionally lift or carry files, office materials, or operational supplies up to 25 pounds\nAbility to work occasional evening, weekend, holiday, or emergency hours based on operational needs\n\nWORKING CONDITIONS\n\nWork is performed in administrative offices, residential properties, healthcare facilities, construction sites, maintenance locations, and other assigned operational environments\nPosition requires managing fast-paced operations, urgent issues, competing priorities, and property-related emergencies\nMay require occasional evening, weekend, holiday, or emergency availability based on operational needs\nFrequent interaction with staff, tenants, residents, vendors, contractors, inspectors, regulators, and executive leadership is required\nRegular travel between assigned properties and operational locations may be necessary to support oversight and operational needs\n\nCOMPETENCIES AND SKILLS\n\nStrong leadership, organizational, and operational management skills\nAbility to manage multiple properties, projects, vendors, and operational priorities simultaneously\nStrong problem-solving, decision-making, and critical thinking abilities\nKnowledge of property management, facilities operations, maintenance coordination, construction oversight, and asset management practices\nStrong communication and interpersonal skills with the ability to work effectively with staff, vendors, contractors, inspectors, and executive leadership\nAbility to maintain professionalism, confidentiality, and sound judgment in high-pressure or sensitive situations\nStrong attention to detail, documentation accuracy, and compliance monitoring abilities\nAbility to identify operational risks, develop corrective action plans, and ensure timely issue resolution\nProficiency with property management systems, operational reporting tools, Microsoft Office, and related administrative software\nAbility to work independently while remaining aligned with organizational goals, policies, and executive direction\n\nLEVEL OF EDUCATION / TRAINING / QUALIFICATIONS\nRequired Qualifications\n\nBachelor’s degree required in Business Administration, Real Estate, Facilities Management, Construction Management, Engineering, Public Administration, Finance, Property Management, or a related field\nMaster’s degree preferred\nMinimum of five (5) years of progressive experience in property management, facilities operations, construction management, maintenance operations, asset management, or related operational leadership roles preferred\nMinimum of three (3) years of supervisory or management experience preferred\nValid driver’s license required\nStrong knowledge of property operations, maintenance systems, construction coordination, vendor management, inspections, compliance requirements, and operational reporting\nExperience managing multi-site properties, budgets, vendors, maintenance operations, or construction projects preferred\nExperience with Buildium or similar property management software preferred\nAny applicable property management, facilities, construction, or operational licensure must be maintained in good standing if required for assigned responsibilities