Account Manager

Description

Hammond Lumber Company, voted 2024's Best Places to Work in Maine, is seeking a Full-Time Account Manager for our Belfast, Maine location.

Job Responsibilities

• Maintains a profitable relationship between Hammond Lumber Company and assigned professional customers.
• Ensures customer satisfaction by providing a high level of customer service including resolving problems fairly and quickly.
• Prospects for potential new professional customers.
• Provides customer quotations in a timely manner. Then, promptly follows-up with the customer to discuss the quote and determine the future action of the order. Uses the Notes feature in POS to optimize follow-up, future action, lead times, changes, or any information relating to the sale.
• Ensures timely processing of customer orders.
• Supports “in store” sales effort as required by Branch Manager.
• Accesses special order products for customers and checks acknowledgements to prevent errors and cost losses. Special orders need to be reviewed with customers and when appropriate, signed by the customer before the special order is placed.
• Receives a deposit on special orders for cash sales before placing the order with a vendor.
• Facilitates customer returns of special orders by issuing the appropriate credit to the customer and returning the item for credit when possible; sells damaged and non-returnable special orders in a timely manner.
• Acts as a resource for industry information for customers and employees.
• Submits monthly job tracking reports to the Branch Manager concerning customer-related quotes, orders, and problems concerning customer/vendor relationships.
• Reports any significant lost business to Branch Manager.
• Reports observed competitors activities to Branch Manager.
• Works with colleagues and Accounts Receivable Manager to manage customer accounts which may include issues related to collections and the maintenance of all account information. Add credit notes in accounts receivable that may be helpful in the collection efforts.
• Consults with the Branch Manager when selling from another branch. Consults with the assigned Account Manager when working with their customers. Appropriate issues include pricing, new jobs, and product problems.
• Reports any theft or rumors of theft to direct supervisor immediately.
• Maintains knowledge of new products and industry trends by attending seminars and classes, and reviewing publications.
• Acts as a role model within and outside the company; maintains a positive and respectful attitude.
• Performs all job duties according to company safety policies and procedures (e.g., proper lifting techniques, etc.).
• Reports any damage to product, equipment, or facilities to direct supervisor on the same day that the damage occurs.
• Performs other duties as deemed necessary.

Full Time Benefits

• Medical Insurance & Prescription Drug Plan
• Dental Insurance
• Flexible Spending Account
• Health Savings Account
• Employee Purchase Discount
• 401(k) Plan
• Discretionary Bonuses
• Paid Holidays
• Paid Time Off
• Volunteer Time Off
• Group Life and Accidental Death & Dismemberment Insurance
• Short Term Disability Insurance
• EAP and Work Life Plan
• Paid Parental Leave
• Employee Outings
• Employee Charge Accounts

Requirements

• Previous experience in customer service, sales or project management
• 2 years knowledge of building materials required
• Excellent telephone skills preferred
• Ideal candidate must be self-motivated and able to handle multiple projects simultaneously