Customer Support Specialist

Customer Support Specialist

Dentira is one of the fastest-growing, profitable healthcare startups that is revolutionizing clinic operations across multiple countries. Our flagship product transformed dental procurement by introducing the world's first real-time price and product comparison engine for dental supplies in the US, Canada, Australia, and New Zealand. Building on this success, our latest innovation, the Lab Platform, streamlines case creation and management by seamlessly connecting clinics, intraoral scanners, and dental labs. We are also pioneering the use of advanced AI technologies to tackle complex challenges like Automatic Invoice Reconciliation, procedure cost prediction etc that can be applied across various healthcare verticals that we cater to. As we continue to expand, we are actively exploring adjacent verticals and new avenues for growth while strengthening our presence in existing ones. Our ambitious goal is to achieve over 10X growth within the next 3 years - and we're looking for passionate people to join us on this journey. We are seeking a Customer Support Specialist who's eager to start to grow their career in customer support. This role is ideal for someone with strong communication skills, an eye for detail, and a passion for helping customers succeed.

Responsibilities

• Manage day-to-day order processing to ensure smooth and timely fulfillment.
• Track and monitor orders to proactively identify delays or potential issues.
• Resolve failed or problematic orders promptly to minimize customer disruption.
• Experience or knowledge in bookkeeping is preferred.

Customer Support & Communication

• Be the first point of contact for customer inquiries via email, chat, or phone.
• Provide timely and clear communication to clients regarding order updates and issue resolution.
• Onboard new customers, guiding them through the integration process to ensure adoption success.
• Work with internal teams to resolve simple customer issues and escalate when needed.

Reporting & Analytics

• Develop and deliver regular reports on performance metrics, issue resolution, and customer satisfaction.
• Monitor customer usage data and provide actionable insights to drive adoption and product value.
• Identify trends and recurring challenges to inform process improvements.

Process Support

• Collaborate with teammates in operations and product to make workflows smoother.
• Suggest improvements that could make the customer experience better.

Qualifications:

• Bachelor's degree in Business, Operations, Engineering or a related field with a strong academic record.
• Strong problem-solving and analytical skills; proficiency in Excel required.
• Excellent written and verbal communication skills.
• Exceptional interpersonal skills with the ability to establish trust and build lasting customer relationships.
• Eagerness to learn technical basics of software systems and support tools.
• Minimum 1+Years of proper Customer support experience
• Ability to work effectively in a fast-paced environment.

Work Details

Work Mode: Work From Home Shift: Night Shift (7:00 PM – 4:00 AM IST) Bond: 1-year service agreement required Working Hours Alignment: US business hours