Service Desk Analyst
LeadStack Inc.
Service Desk Analyst
Location: El Dorado Hills, CA – Local Candidates Only Duration: 3+ Months Pay Rate: $26–27/hr on W2
At the IT Service Desk, we deliver customer excellence-focused support to end users by leveraging cutting-edge technology, IT Service Management products, and self-service/automated solutions.
Key Responsibilities
- Provide support (via telephone or chat), diagnostics, and troubleshooting of microcomputers, network services, and related peripherals for local and remote users.
- Deliver end-user support and general training (via telephone or chat) on various software packages and in-house developed software.
- Provide ticket status updates and metric reports to management.
- Develop, document, implement, and audit SOPs and customer service guidelines for remote IT support.
- Meet increased production standards and CSAT goals.
- Assist with knowledge article creation.
- Serve as SME for critical business functions/services.
- Other duties as assigned.
Required Qualifications
- Bachelor's degree or equivalent experience.
- At least 1 year of prior Service Desk experience.
Required Skills (Top 3 Non-Negotiables)
- High-quality customer service skills
- Virtual Desktop Infrastructure (VDI) troubleshooting.
- Remote Desktop troubleshooting.
- Microsoft Azure experience.
Preferred Skills
- 1–2 years of Help Desk experience.
- Active Directory experience.
- Microsoft Exchange experience.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Service Desk Analyst in El Dorado Hills, CA vacancy
- Job Title Day to Day Responsibilities Identify, elicit, and document business requirements and needs into required artifacts by collaborating with stakeholders and subject matter experts Identify potential risks in business processes and recommend mitigations...Suggested
LeadStack Inc.
El Dorado Hills, CA3 days ago - ...deliverables. Currently, this includes Routing, Quality, Speech, WFM, Performance Management and Desktop Analytics modules. The Business Analyst, Senior will report to the Senior Manager, Data Analysis-Health. In this role you will interface with Work Force Management, IT...SuggestedWork at office2 days per week
Blue Shield of CA
El Dorado Hills, CA2 days ago $81.95k - $122.87k
...Business Systems Analyst Senior The Enterprise Mandates Delivery team is responsible for transforming new laws into audit-ready projects... ...Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare...SuggestedFull timePart timeWork at officeLocal areaWork from homeHome office2 days per weekBlue Shield Of California
El Dorado Hills, CA2 days ago- ...Member Data Analyst, Principal The Digital & Measurement team is responsible for turning Brand and Marketing strategies into digital... ...-ready dashboards and analytics products that support self-service and decision making Proven track record of working with large...SuggestedFull timePart timeWork at officeLocal areaWork from homeHome office2 days per week
Blue Shield Of California
El Dorado Hills, CA2 days ago - ...meaningful opportunities What you grow through: Applying data to real-world social impact As a Data / Data Extraction / Data Analyst volunteer , you will help transform raw data into structured, actionable insights , enabling more people to find their Ikigai...Suggested10 hours per weekFlexible hours
M4A Foundation
El Dorado Hills, CA2 days ago - ...forturning Brand and Marketing strategies into digital-first experiences that deliver measurable business outcomes. The Member Data Analyst, Principal will report to the Sr. Manager of Digital & Measurement and serve as the senior individual contributor accountable for...Work at office2 days per week
Blue Shield of CA
El Dorado Hills, CA4 days ago - ...Qa Analyst With (Data Management Tools & Health Domain) Sonsoft, Inc. is a USA based corporation duly organized under the laws of... ...Development, Software Consultancy and Information Technology Enabled Services. Job Description Required: At least 2 years of...Permanent employmentFull timeH1b
SonSoft
El Dorado Hills, CA2 days ago - ...requirements into technical requirements and workflow documentation. Collaborate with a distributed team of developers, testers, and analysts. Work in a team using an agile methodology of software development (Scrum, continuous integration, planning games, daily stand up,...For contractors
- ...DESCRIPTION: As part of the Biometric Systems Hosted Services Support Center the selected candidate will have responsibilities including Phone Support receiving Customer and Biometric personnel support calls. Managing Customer and Biometric personnel support calls...
Mindlance
Folsom, CA3 days ago - ...Specialist (SYSANALYSIS/APPSW), you will serve as a business systems analyst and applications developer while applying regulations,... ...Males born after 12/31/1959 must be registered for Selective Service. Suitable for Federal employment, as determined by a background...Permanent employmentFull timePart timeWork at officeTrial periodRelocation packageAfternoon shift
Western Area Power Administration
Folsom, CA2 days ago $20 - $24 per hour
...accounts, VPN accounts Support employees, both local and remote, with Desktop issues, account issues, access to various internal services Troubleshot software issues on employees' desktops/laptops Some off-hour support for may apply Qualifications:...Hourly payFull timeLocal areaRemote workFlexible hoursAditi Consulting
El Dorado Hills, CA12 hours ago$105k - $125k
...relational databases What You Bring - Nice to Have Experience with test automation tools or frameworks Background in financial services, lending, or loan servicing platforms Success Looks Like (6-12 Months) Releases go out with minimal defects and strong...Full timeShift workGoal Solutions
Folsom, CA1 day ago- Job Description LeadStack Inc. is an award winning, one of the nation's fastest growing, certified minority owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place...Local areaRemote work
LeadStack Inc.
El Dorado Hills, CA2 days ago - ...accounts, VPN accounts Support employees, both local and remote, with Desktop issues, account issues, access to various internal services Troubleshoot software issues on employees desktops/laptops Required Skills (Top 3 Non-Negotiables) Knowledge of...Contract workLocal areaRemote work
Talent Software Services
El Dorado Hills, CA7 hours ago - Qualifications Possess a Professional Certificate/Diploma/Degree in any discipline. 2 to 7 years experience in Call Centre/Service or hospitality industry (junior and senior positions available). Have good telephone etiquette with excellent listening skills. Ability to...Shift work
- Join us at one of our upcoming virtual orientations: CrowdDoing Orientation to Volunteering with our Systems Change Venture Lab. RSVP at Purpose: Transform pulse survey data and participant feedback into clear, meaningful insights that guide strategic decisions...
M4A Foundation
El Dorado Hills, CA4 days ago - Safeway is looking for a Service and Delivery Technician III to provide IT technical support across stores in Sacramento and nearby areas. The role involves hardware/software installation, troubleshooting, and maintaining inventory controls. Key requirements include excellent...Flexible hours
- ...Marketing strategies into digital-first experiences that deliver measurable business outcomes. The Marketing Insights & Reporting Analyst, Consultant reports to the Sr. Manager of Digital & Measurement and serves as the day-to-day data and insights lead for the Monthly...Work at office2 days per week
Blue Shield of CA
El Dorado Hills, CA2 days ago $111.54k - $167.42k
...Marketing Insights & Reporting Analyst, Consultant The Digital & Measurement team is responsible for turning Brand and Marketing strategies... ...Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare...Full timePart timeWork at officeLocal areaWork from homeHome office2 days per weekBlue Shield Of California
El Dorado Hills, CA12 hours ago- Join us at one of our upcoming virtual orientations: CrowdDoing Orientation to Volunteering with our Systems Change Venture Lab. RSVP at Purpose: Provide essential operational support to keep the initiative organized, running smoothly, and aligned across all team...
M4A Foundation
El Dorado Hills, CA2 days ago - ...Job Description LeadStack Inc. is an award winning, one of the nation's fastest growing, certified minority owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place...Contract workLocal areaRemote work
LeadStack Inc.
El Dorado Hills, CA12 hours ago - ...DevOps Analyst, Senior This role resides within the Claims & Payment team under Core Health Plan Platform. The DevOps Analyst, Senior... ...of California Promise Health Plan and Altais, a clinical services company. Stellarus' vision is to empower its customers to create...Full timePart timeWork at officeLocal areaWork from homeHome office2 days per week
Blue Shield Of California
El Dorado Hills, CA5 days ago $177k - $309k
Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn,...Full timeLocal areaImmediate startMicron Technology
Folsom, CA4 days ago$191k - $334k
Our vision is to transform how the world uses information to enrich life for all.Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate...Full timeLocal areaImmediate start$177k - $387k
Position Overview Micron Technology is a world leader in innovating memory and storage solutions. The Senior Member of the Technical Staff in the Core Data Center Business Unit will envision and enable the future of SSD and NAND technology internally and externally. This...Local area- ...CrowdDoing for you, please use this form: " The only way CrowdDoing.world can realize its impact potential is through virtual volunteers,service learners( and micro-leaders ( coming together. See this brief video aboutMicro-leadership at CrowdDoing ( Micro-leadership means...
M4A Foundation
El Dorado Hills, CA2 days ago $41.69 - $58.36 per hour
...Business Implementation Analyst (Hybrid) The California Independent System Operator (ISO) manages the flow of electricity across the high-voltage, long-distance power lines that make up 80 percent of California's power grid. We safeguard the economy and well-being of...Hourly payWork at officeLong distanceCalifornia ISO
Folsom, CA1 day ago- One-Inc is seeking a Data Analyst II to provide insights and analysis for future growth. This role involves building data visualizations, maintaining data sources, and collaborating with various teams. Candidates should have a strong foundation in analytics with experience...Remote jobFull time
- ...for all incoming staff Establishing and enforcing helpdesk policies, procedures, and best practices to maintain a high standard of service quality and operational consistency Monitoring support queue performance and team workload, making staffing and prioritization...H1bWork visaShift work
$120k - $160k
Visionary Integration Professionals is seeking a skilled Business Analyst to join their remote team. The ideal candidate will have over 5 years of experience in the public sector, particularly with pension systems. Responsibilities include analyzing complex data and writing...Remote job
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Desk Analyst. Be the first to apply!
