Quality Specialist / Order Checker

Job Description

Job Description

Quality Specialist / Order Checker – Elgin, IL
$20-$23/Hour

The Quality Specialist/Order Checker is responsible for ensuring that products, processes, and systems consistently meet established quality standards. This role plays a key part in maintaining and continuously improving quality processes across the organization. The Quality Specialist works closely with cross-functional teams to monitor quality performance, manage documentation, support audits, and address non-conformities.

Responsibilities

• Triple check each order before it ships, identifying that the right product numbers/serial numbers have been fulfilled.
• Data entry of each part number being shipped out.
• Each customer has specific instructions, make sure those are always met.
• Regularly perform quality audits and inspections to evaluate processes and recommend improvements.
• Manage quality documentation, including the tracking, storage, and maintenance of forms, reports, and records to ensure accuracy and compliance.
• Collaborate with cross-functional teams, including sales, customer service, operations, and technicians to address quality issues and drive preventive actions.
• Investigate and resolve customer complaints related to product or service quality, ensuring effective resolutions and customer satisfaction.

Requirements

• 6 months to 1 year in a quality role or similar detailed type experience
• Data entry accuracy
• Bilingual – Spanish and English
• Strong communication skills, both verbal and written
• Highly organized with strong attention to detail
• Computer literate, especially with MS Office and ERP
• Self-motivated, independent worker

Benefits

• Medical, dental, and vision insurance
• 401K with company match
• Great company culture
• Paid time off
• Holiday pay
• Bonus