Patient Contact Center Associate

Job Description BILINGUAL FLUENCY REQUIRED — candidates must be fluent (oral & written) in the following language pairs: English & Haitian Creole WHAT YOU'LL DO Handle inbound calls for appointment scheduling, rescheduling, and cancellations across specialties. Verify patient demographics, insurance eligibility, and referral requirements. Accurately enter and update appointments in scheduling platforms (Cerner / EPIC or equivalent). Respond to billing inquiries, including statements, EOBs, insurance claims, and payment options. Explain co-pays, deductibles, coinsurance, and out-of-pocket balances clearly to patients. Coordinate with Revenue Cycle, Billing, and Insurance departments to resolve disputes. Deliver culturally sensitive service and de-escalate difficult calls with professionalism. Meet KPIs for call handle time, first-call resolution, quality, and patient satisfaction. WHAT YOU BRING 1-3 years of experience in a healthcare contact center, patient access, or revenue cycle role. Hands-on experience with scheduling platforms such as Cerner / EPIC. Working knowledge of medical billing terminology: CPT codes, ICD-10, EOBs, prior authorizations. Familiarity with HIPAA regulations and PHI protection requirements. Proficiency in MS Office (Word, Excel, Outlook) and ability to navigate multiple systems at once. Typing speed of at least 30 WPM with 90%+ accuracy. Willingness to work rotational shifts, including evenings, weekends, and holidays. POSITION DETAILS Work Type: Full-Time | Rotational Shifts | Environment: Remote #J-18808-Ljbffr VLBPEARL CORP