Service Desk Technician - Bilingual Spanish/English (TIER 1)

$16 - $18 per hour

Full-time

Logicalis, Inc.

Summary
*This position requires candidates to be proficient in English and Spanish*
Provides support via phone, e-mail and chat for various PC hardware and software applications.
Essential Duties and Responsibilities
Provides support via phone, e-mail and chat to employees of corporate clients.

Assists users in troubleshooting Outlook.

Provides support for Microsoft Operating Systems (Windows7, Windows 10).

Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).

Provides support for mobile devices including configuration and email sync.

Handles 50-60 issues per day efficiently and appropriately.

Maintains regular and punctual attendance.

Utilizes Active Directory database to reset network passwords.

Assists users in adding and changing network printers.

Provides technical support for VPN connectivity issues.

Controls user's computers utilizing remote access tools.

Troubleshoots remote access connectivity problems.

Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.

Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
Supports and conducts self in a manner consistent with client service expectations.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience/Technical Requirements/Certifications
Equivalent combination accepted.
Education
Trade School Certificate or Associate Degree in related field.
Experience / Technical Requirements:
1 year experience in call center or service desk environment.

Knowledge of various PC hardware and software applications including:
- Operating Systems: Windows 7, Windows 10
- Office 365 Support
- User creations/terminations (tasks/requests)
- End-user self-service tools
- Cloud support - multiple device data syncing
- ServiceNow or other ticketing systems
- Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.
- Internet Service Provider (ISP), Cable Modem, and Internet Support.
Effective troubleshooting and documentation skills

Experience navigating a knowledgebase

Proficient use of Microsoft Office applications.
Certifications
None
Other Skills and Abilities
Strong technical and client interaction skills.

Self-starter with excellent organizational, administrative and interpersonal skills.

Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.

Excellent oral, written, technical, and business communication skills.

Ability to multi-task and work in fast paced environment.
Hardware & Software Requirements
To perform the duties of this role you are required to have a personal smart phone with 2-factor authentication capabilities that can willfully be used for work related tasks
Physical Demands
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.
Hourly Compensation Range: $16/hr to $18/hr

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Service Desk Technician - Bilingual Spanish/English (TIER 1) in Beachwood, OH vacancy

Bilingual Multi-Location Customer Service Specialist (Spanish)
...Job Description Customer Service Specialists work closely with wholesale... ..., and communicate in English Must be able to read, write, comprehend, and communicate in Spanish Must have a valid, unrestricted... ...diploma or GED Have at least one (1) year off experience working...
Bilingual
English language skills
Spanish language skills
Work experience placement
Afternoon shift
Sherwin-Williams
Woodmere, OH
3 days ago
Bilingual Multi-Location Customer Service Specialist (Spanish)
$16.83 per hour
Customer Service Specialists work closely with wholesale and retail... ...comprehend, and communicate in English Must be able to read, write... ...comprehend, and communicate in Spanish Must have a valid,... ...or GED Have at least one (1) year off experience working...
Bilingual
English language skills
Spanish language skills
Full time
For contractors
Work experience placement
Afternoon shift
The Sherwin-Williams Company
North Randall, OH
1 day ago
Bilingual Multi-Location Customer Service Specialist (Spanish)
$16.83 per hour
...Job Description Customer Service Specialists work closely with... ...comprehend, and communicate in English Must be able to read, write... ...comprehend, and communicate in Spanish Must have a valid,... ...or GED Have at least one (1) year off experience working...
Bilingual
English language skills
Spanish language skills
Full time
Contract work
For contractors
Work experience placement
Local area
Afternoon shift
Sherwin-Williams
Woodmere, OH
2 days ago
Bilingual Recruiter
$20 - $22 per hour
...Base Pay $20.00 - $22.00 / Hour Description We’re hiring a Bilingual Recruiter (English/Spanish) for our Northfield staffing branch. This is a great... ...Recruiter: Experience in recruiting, staffing, or customer service is preferred. We’re happy to train those who have great...
Bilingual
English language skills
Spanish language skills
Goebel Fixture Company
North Randall, OH
3 days ago
Repair Technician
$23 - $27.5 per hour
...motivated and experienced Repair Technicians at our Factory Service Centers to join our dynamic... ...school diploma or GED. 1-2 years of previous experience... ...be required. Proficiency in English, written and verbal. Bilingual (English/Spanish) a plus. Must be proficient...
Bilingual
English language skills
Spanish language skills
Hourly pay
Full time
Part time
Work at office
Local area
Milwaukee Tool
Cleveland, OH
4 days ago
Custodial Supervisor
...communicate effectively with a diverse team. Bilingual candidates are strongly encouraged to... ...or janitorial experience, with at least 1 year in a supervisory role Strong... ...equipment, and safety procedures Bilingual (English/Spanish or other) preferred Ability to lift up to...
Bilingual
English language skills
Spanish language skills
Afternoon shift
Svmelitejanitorial
Cleveland, OH
1 day ago
Remote Spanish Bilingual Personal Vacation Planner Outbound Sales Rep
Remote Spanish Bilingual Personal Vacation Planner Outbound Sales Rep Job Openings... ...for sales and customer service? Join our team as an Outbound... ...Spanish, coupled with fluent English proficiency, and excellent verbal... ...industry. At least 1 year of experience in sales...
Bilingual
English language skills
Spanish language skills
Remote job
PrimeSync Solutions
Cleveland, OH
2 days ago
Evening Courier
$23.42 - $35.54 per hour
...conformance to FedEx features of service; Provides coverage for all assigned... .... Ability to read and speak the English language sufficiently to... ...learn more about the E-Verify program: E-Verify Notice (bilingual) Right to Work Notice (English) / (Spanish)...
Bilingual
English language skills
Spanish language skills
Afternoon shift
FedEx
Bedford, OH
2 days ago
Courier/Swing Drvr/DOT-3
$23.42 - $35.54 per hour
...conformance to FedEx features of service; Provides coverage for all assigned... .... Ability to read and speak the English language sufficiently to... ...learn more about the E-Verify program: E-Verify Notice (bilingual) Right to Work Notice (English) / (Spanish)...
Bilingual
English language skills
Spanish language skills
Afternoon shift
Federal Express Corporation
Bedford Heights, OH
10 hours ago
Janitorial Supervisor
...integrated, high level, facility maintenance services to The United States and Canada. We... ...: Monday - Friday (4:30pm-1:30am) Responsibilities include but... ...supervisory experience preferred ~ Bilingual preferred (English/Spanish) ~ Excellent attention to detail....
Bilingual
English language skills
Spanish language skills
Immediate start
Monday to Friday
Shift work
GDI Integrated Facility Services
Cleveland, OH
2 days ago
Client/Customer Support Rep
...Member Services Representative If you would love... ...fans" by delivering +1% customer service, continually... ...team at the welcome desk checking in our... ...are counting on you. English language; ability to speak... ..., read and write. Bilingual - Spanish helpful. High School...
Bilingual
English language skills
Spanish language skills
Shift work
Planet Fitness
Independence, OH
3 days ago
Insurance Sales Manager
$1,000 per month
...Sign-On Bonus Opportunity of up to $1,000* Unlimited/Uncapped commission Lucrative... ...Assists with any escalated customer service issues and/or questions that may arise... ...license preferred (but not required) Bilingual in English and Spanish preferred 2 or 4 year college degree...
Bilingual
English language skills
Spanish language skills
Immediate start
Relocation package
Costulessdirect
Euclid, OH
10 hours ago
Overnight Box Truck Driver for Amazon DSP (26' Box Truck)
$21.75 per hour
...days per week Part-Time: 1-3 days per week Shift: Overnight... ...a top-rated Amazon Delivery Service Partner, and take your career... ...Information: Bilingual - Spanish On-Demand pay available -... ...degrees, skill certifications, English language proficiency, and high...
Bilingual
English language skills
Spanish language skills
Hourly pay
Full time
Part time
Flexible hours
Shift work
Night shift
3 days per week
1 day per week
Amazon Delivery Service Partner
Cleveland, OH
5 days ago
Head of Sales Management
...excellence in all that you do A customer-service oriented mindset Competitive... ...experience preferred, but not required Bilingual in Spanish and English is a plus Life and Health Insurance... ...enrollment experience. We also meet 1-to-1 with employees to provide simple...
Bilingual
English language skills
Spanish language skills
For contractors
Immediate start
Home office
Weekend work
Provident Advisor Group
Cleveland, OH
3 days ago
Call Center Specialist
...demeanor and providing excellent customer service. Key Duties & Responsibilities Ability... ...handle multiple tasks with deadlines; Bilingual (English/Spanish) skills a plus. Benefits We’re leaders... ...up to max allowable PTObeginning on Day 1 Health work/life balance Hybrid office...
Bilingual
English language skills
Spanish language skills
Temporary work
Work at office
Roundstone
Cleveland, OH
1 day ago
Bilingual Paint & Customer Service Specialist
...The Sherwin-Williams Company is seeking a Customer Service Specialist to support customers in our North Randall, OH area stores... ...maintaining store standards. Qualified candidates will have strong English and Spanish communication, a High School diploma or GED, and the ability...
Bilingual
English language skills
Spanish language skills
The Sherwin-Williams Company
Garfield Heights, OH
4 days ago
Consultative Pharmacy Technician
$40k - $52.3k
...Become a part of our caring community As a Clinical Services Pharmacy Technician, you will intake for all calls from patients,... ...or ExCPT Certified High School Diploma or GED Bilingual in English / Spanish with the ability to speak, read, and write in both languages...
Bilingual
English language skills
Spanish language skills
Full time
Temporary work
Apprenticeship
Work at office
Remote work
Work from home
Home office
Monday to Friday
Shift work
CenterWell
South Euclid, OH
5 days ago
Retention Specialist
...and maintain communication for up to 1 year. Responsible for developing,... ...attend trainings and meetings. Bilingual in oral and written English, Spanish required. Job Duties & Responsibilities... ...by providing necessary supportive services. Develop and implement...
Bilingual
English language skills
Spanish language skills
Self employment
Internship
Local area
Flexible hours
The Centers
Cleveland, OH
1 day ago
Human Resources - Recruiter Recruiter
$75k
...increase employee satisfaction. Qualifications: Must be bilingual in Spanish and English. Previous experience in recruiting, staffing, or human... ...preferably in the janitorial, facilities management, or service industry. Strong understanding of janitorial roles and...
Bilingual
English language skills
Spanish language skills
Full time
Crane Ifs
Cleveland, OH
9 hours ago
Production Supervisor
...engineering expertise, and outstanding customer service to deliver reliable solutions that... ..., or industrial experience. · 1-2 years of supervisory or team leadership... ..., or production planning systems. - Bilingual in English and Spanish is a major plus. · Lean...
Bilingual
English language skills
Spanish language skills
Work at office
Keltec
Twinsburg, OH
14 days ago
Van Driver
...experienced" Lift Van Drivers. We are seeking experienced customer service-focused Lift Van Drivers who are responsible for the safe... ...course, passenger assistance certification preferred. Bilingual English/Spanish a PLUS! McGregor PACE, 7570 Northcliff, Brooklyn, Ohio 4414...
Bilingual
English language skills
Spanish language skills
Monday to Friday
McGregor PACE
Cleveland, OH
3 days ago
Engineering Technician
$25 - $35 per hour
...Job Title: Engineering Technician - 3rd Shift... ...communicate effectively in English. Desired Qualifications... ...abilities. Bilingual in English/Spanish is a plus. What We... ...Associations; Emergency Services; Consultants;... ...status such as H-1B, L-1, F-1, etc.) or non-U...
Bilingual
English language skills
Spanish language skills
Hourly pay
Permanent employment
Temporary work
For contractors
H1b
Work at office
Local area
Worldwide
Flexible hours
Night shift
Avon Protection
Cleveland, OH
3 days ago
Customer Service Representative
$15 - $18.25 per hour
Your Opportunity: Customer Service Representative CheckSmart Parma Heights, OH... ...drawer/vault management experience. Bilingual (English/Spanish) is a plus and may be required for certain... ...over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24...
Bilingual
English language skills
Spanish language skills
Hourly pay
Full time
Temporary work
Casual work
Work at office
Local area
Community Choice Financial Family of Brands
Cleveland, OH
3 days ago
Food Service Employee - Part-Time
...Food Service Employee - Part-Time Position Purpose: Under the direct supervision of the building Principal, to assist... ...organizational and problem solving skills. Bilingual oral skills (English/Spanish) preferred. Ability to maintain composure and perform...
Bilingual
English language skills
Spanish language skills
Part time
Bradley County Schools
Cleveland, OH
1 day ago
Bilingual Retention & Pathways Specialist
...journey. Qualified candidates should have at least a High School Diploma, experience with electronic platforms, and be bilingual in English and Spanish. The organization is recognized as a top workplace and offers competitive benefits including medical plans and...
Bilingual
English language skills
Spanish language skills
Thecentersohio
Cleveland, OH
3 days ago
Seasonal Sales Associate
...term basis by consistently delivering outstanding guest service experiences in a sales culture that utilizes elements of... ...communication and listening skills using spoken and written English; bilingual English/Spanish speaking and writing skills are preferred. * Achieve...
Bilingual
English language skills
Spanish language skills
Temporary work
Seasonal work
Local area
Flexible hours
Night shift
GameStop
Mayfield Heights, OH
1 day ago
Customer Service Representative
$20 - $26 per hour
...Job Description Job Description Customer Service Specialist(s). Customer Service Representatives. NextStep Recruiting is... ...skills and enjoying speaking with customers is a must. Fluent bilingual English/Spanish language skills are required These are onsite roles...
Bilingual
English language skills
Spanish language skills
Contract work
Local area
Monday to Friday
Early shift
NextStep Recruiting
Solon, OH
5 days ago
Caregiver - Spanish-English Bilingual
...personal care and daily living tasks such as bathing, and dressing, etc. Other clients need us to provide light housekeeping, laundry services, or running errands! Meal plan and preparation What Do You Need To Start Right Away? Call us today! (***) ***-****...
Bilingual
English language skills
Spanish language skills
Daily paid
Local area
Immediate start
Flexible hours
Arcadia Home Care and Staffing – an Addus family company
Cleveland, OH
4 days ago
Nurse Practitioner
...for the Elderly ( PACE ), which provides wrap-around services that address the medical, functional, social, and personal... ...in interdisciplinary care setting, desirable Bilingual candidates (English/Spanish) are encouraged to apply CPR (BLS) certification, required...
Bilingual
English language skills
Spanish language skills
Work at office
Monday to Friday
Day shift
MCGREGOR FOUNDATION
Cleveland, OH
3 days ago
Customer Service Representative Bilingual Spanish Preferred
$13 - $15 per hour
...Customer Service Representative Bilingual Spanish Preferred This job is located at 13520 Euclid Ave., Cleveland, OH 44112 PLS Overview: Why PLS?... ...including early morning, evenings, weekends, and holidays English fluency is required English/Spanish bilingual is a...
Bilingual
English language skills
Spanish language skills
Local area
Flexible hours
Afternoon shift
Early shift
PLS
Cleveland, OH
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Desk Technician - Bilingual Spanish/English (TIER 1). Be the first to apply!