Universal Banker Travel

Overview Ameris Bank is a purpose-driven company dedicated to bringing financial peace of mind to communities. We serve customers across the Southeast, Mid-Atlantic and nationwide through our locations, digital offerings and mobile app. We value integrity, ingenuity, inclusivity and collaboration, and support continuous improvement.Teammates are empowered and bring diverse perspectives to the table to create the best possible outcomes for customers. This role is responsible for serving as a consultant to customers by conducting financial profiles, identifying needs, cross-selling and up-selling opportunities, and contributing to the financial growth of multiple banking centers. The position may require floating between banking centers and providing support to customer and team needs across the retail area.Performs other projects and duties as assigned. Responsibilities Responsible for the financial growth of the banking center through establishing, expanding, and retaining high-value consumer and business client relationships. Proactively communicate with current and prospective clients to educate, ensure understanding, resolve issues, develop and maintain customer loyalty and solicit feedback to improve bank performance. Apply need-based sales techniques and conduct customer financial profiles to attract, expand, and retain client relationships by identifying products and services. Maintain a working knowledge of banking products and promotions. Open new accounts and service existing accounts. Achieve defined sales and service goals. Make recommendations to supervisors concerning the branch budget and methods to improve the client’s experience. Understand the root causes of customer service issues. Identify and implement resolutions for service issues involving supervisors on more complex issues. Conduct onboarding activities for new clients. Provide backup support to other branches and employees as needed. Work on the teller line when needed, including operating the teller drawer and performing advanced, specialized teller functions, researching cash discrepancies, and handling complex customer transactions. Perform accurate transactions, balance daily, and verify cash totals. Scan daily proof work to the remote capture machine. Provide assistance and training to other colleagues and serve as a mentor. Practice ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty. Ability to work with a flexible schedule, Saturdays, and to accommodate travel to different branches as needed. Qualifications Required Knowledge, Skills and Competencies: Highly motivated team-player with the ability to develop and maintain collaborative relationships. Strong written and verbal communication skills. Intermediate PC proficiency. Intermediate proficiency in Google Docs and Microsoft Office products. Experience: 1 or more years of customer service experience required. Cash handling or sales experience preferred. Education: High school diploma or GED required. Bachelor’s degree in business or related field preferred. Benefits Medical, Dental and Vision Insurance with employer cost sharing Life Insurance provided at no additional cost Accidental Death & Dismemberment Coverage Long-Term Disability Coverage Paid Sick and Vacation Leave 11 Holidays Volunteer/Service Day Employee Stock Purchase Plan 401(k) Retirement Plan with company matching Flexible Spending Accounts, Health Savings Account Identity Theft Protection, Pet Insurance, Legal Insurance Employee Assistance Program, Education Assistance Employee Resource Groups and additional banking perks for employees Equal Opportunity Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Ameris Bank understands that your financial well-being is deeply personal. Whether it’s managing your hard-earned money, growing your business, or buying a home, you deserve a financial partner who truly sees and hears you. #J-18808-Ljbffr