Senior Operations Manager

Support development and implementation of organizational strategic planning and initiatives Provide leadership and support for special projects Oversee daily operations of MKC-New York, including facilities coordination, maintenance and repairs, vendor management, and administrative systems Manage inventory and procurement of supplies and equipment Maintain procurement compliance by securing competitive quotes and preparing documentation for purchases and services exceeding $10,000 Assist with onboarding new staff, interns, and volunteers, including workspace setup Provide HR-specific operational support, including employee lifecycle processes, procedures, workflows, and communications Maintain accurate operational, HR, compliance, and program records Collaborate with program leadership and finance teams on budgets, expenditures, regulations, internal controls, and compliance Process invoices, expense reimbursements, credit card purchases, vendor wire transfers, and petty cash disbursements Create project cost centers and maintain donor database and internal file records Complete annual property tax exemption filings and maintain sales tax exemption status Support internal and external audits and coordinate requested documentation Update donor database, record donations, and generate donation reports Process independent contractor agreements through Zoho, including invoices and W-9 documentation Coordinate client transportation and interpreter services Liaise with HR, IT, and finance teams Contribute to continuous improvement and operational efficiency Uphold trauma-informed and culturally responsive practices May supervise staff, interns, or volunteers as operations grow Requirements Bachelor’s degree in business administration, nonprofit management, social work, or related field required, or equivalent experience Minimum of 5 years of experience in operations, program administration, or nonprofit management Proficiency in Microsoft Office Suite Strong organizational and problem-solving skills with attention to detail Excellent interpersonal and communication skills Ability to manage multiple priorities in a trauma-informed environment Commitment to human rights, social justice, and equity Cultural humility and ability to work effectively with diverse populations Bilingual proficiency in a language other than English preferred Experience working in human services, mental health, or immigrant/refugee support settings strongly preferred Prior supervisory experience preferred Ability to communicate effectively, both verbally and in writing Ability to sit, reach with arms, operate computers or equipment, stand, walk, climb stairs, and occasionally kneel or crouch May occasionally need to lift or move items up to 10 pounds Core Competencies Demonstrates strong operational management capabilities, including procurement compliance, budget oversight, and HR support, while fostering a trauma-informed and culturally responsive environment. Proficient in managing diverse teams and collaborating across departments to enhance organizational efficiency and effectiveness. Highest-signal resume keywords Operations Management Procurement Compliance Budget Oversight HR Support Team Leadership Hard Skills Microsoft Office Suite Procurement Management Budget Management Inventory Management Project Coordination Soft Skills Organizational Skills Problem-Solving Skills Interpersonal Skills Communication Skills Cultural Humility Certifications & Qualifications Bachelor’s Degree in Business Administration Bachelor’s Degree in Nonprofit Management Bachelor’s Degree in Social Work Industry Keywords Nonprofit Management Human Services Mental Health Immigrant Support Trauma-Informed Practices Tools & Technologies Zoho Donor Database #J-18808-Ljbffr