Logistics Customer Business Partner

Job Description

Job Description

​ LOGISTICS CUSTOMER BUSINESS PARTNER

Reporting to: Material and Production Planning Supervisor

Position Mission:

As a Logistics Customer BP , you will work closely with Sales and Production Planning to ensure shipments are completed on-time to Eldor’s customers; Regularly communicate with customers to negotiate shipment timing while confirming appropriate coverage for vehicle production; Support and be a trained backup for Production and Material Planning in the event of vacations and absences.

Position Main Responsibilities:

• Communicate effectively with Eldor’s OEM customers, discussing all aspects of Customer relations.
• Daily Customer Portal Management
• Daily Shipment Processing (Inter-company, Supplier, and Customer)
• Daily Prepare Packing List, Bill of Ladings (BOL), Labels, & Invoices
• Daily verify and send Advance Shipping Notices (ASN’s)
• Daily attend production meetings to communicate customer updates.
• Support Production and Material Planning – Cross Trained as Backup for vacations and absences
• Manage and schedule shipments with freight companies (LTL, TL, Expedites)
• Maintain Customer Master information in SAP (Delivery Schedules, Packaging Standards, Quantities, Routings)
• Monitor Customer Releases are aligned with contractual agreements (APW/MPW)
• Monitor and communicate delivery and inventory concerns with Production Planning and the Customer.
• Monitor and track customer packaging to ensure timely return for Production
• Monitor Customer Scorecard (Delivery and other Logistics related KPI’s)
• Manage the return of material from the Customer for internal analysis
• Manage and track customer invoice concerns.
• Manage Customer reports (MMOG, Contact List, etc).
• Takes actions on the different projects chosen by his/her manager for his/her own department or for different departments/Eldor companies
• Other responsibilities as assigned by the manager

Education required:

Bachelor’s degree (Logistics or Business Management) and/or at least 5 years in Automotive Customer Service

Experiences required:

At least five years in a Tier 1 Automotive Supplier

Beneficial Technical /Behavioral Skills

• • • • • • • • • • • • • • • • Coil / Product Knowledge
                              • Eldor's Production System
                              • Microsoft Office Suite, SAP
                              • Navigating and working across multiple databases
                              • Proven ability to collaborate effectively with cross-functional teams
                              • Strong prioritization, organizational, and time management skills

UPDATED 01.2026