Peer Support Specialist

Job Details: Job Location: Sallys Place – Hayward, CA 94541 Position Type: Full Time Education Level: High School Salary Range: $24.35 – $24.97 hourly Travel Percentage: Up to 25% Job Shift: Any Job Category: Nonprofit – Social Services Position Overview The Peer Support Specialist will provide housing care and programming to the Peer Respite residents. This includes accompanying clients to appointments, ensuring they receive necessary services, providing one‑on‑one coaching and life skills groups, and linking them to housing and health‑related resources in the community. Sally’s Place Peer Respite Home is a 24‑hour facility with staff working on several shifts. Current openings are Thursday and Friday, 7:00a.m. – 3:00p.m., and Saturday and Sunday, 7:00p.m. – 7:00a.m. This position is covered under the SEIU1021 Collective Bargaining Agreement. In addition to the established base pay, members will receive negotiated annual increases as follows: January2027: 3% base pay increase. Future increases are subject to the terms of the collective bargaining agreement. Essential Job Functions and Responsibilities Provide outreach, engagement, linkage, and follow‑up services to residents Serve as a role model and coach to inspire, engage, and advocate for residents and their family members/caregivers’ rights Accompany residents to appointments and other services with the goal of coaching and promoting sustained independence Collaborate with the Peer Advocate and Peer Director in weekly case management and peer review meetings, as well as monthly training sessions Participate in the creation and implementation of the daily program and schedule for residents Facilitate appropriate supportive groups Assist with housing chores and food preparation Provide complete and thorough documentation, e.g., progress notes, and report client progress to supervisors Timely respond to work‑related calls and emails Utilize motivational interviewing and other interventions to assist residents Maintain confidentiality concerning residents access and maintain electronic records and files Maintain compliance with all quality improvement measures and County requirements Work with team around assessments and individual case management plans for each resident Other Responsibilities Attend trainings and participate in events relevant to key responsibilities Track and regularly report on key metrics for responsible function areas Lead and collaborate on special projects related to agency objectives as appropriate Core Competencies Leading the Self Demonstrates ethics and integrity Displays drive and purpose Manages self and adapts to change Exhibiting leadership stature Practice self‑awareness and continuous learning Inclusion, Respect, and Collaboration Practices cultural humility and cultural responsiveness when engaging with individuals from diverse backgrounds and life experiences, while practicing appropriate boundaries Develop relationships with teams and across the organization to foster cultural humility, teamwork, and collaboration, ensuring positive outcomes for the organization both internally and externally Utilize effective communication skills to listen and respond with empathy, adopting a proactive and collaborative approach to drive innovative change Qualifications & Experience High school diploma or GED required Clear TB test from within the last 60 days required Lived experience working with mental illness, homelessness, and/or substance use recovery Experience working with adults of diverse cultural backgrounds Spanish Bilingual Preferred Experience in non‑profit and community‑based organizations preferred Demonstrates and models excellent “customer service” orientation and ability to work with diverse populations Exercises extreme discretion with the ability to hold, balance, and transmit public and confidential information needed by various parties Proficient in MS Office and Google Workspace products Valid CA Driver’s license required Other Responsibilities (Detailed) Demonstrates cultural awareness and provides respectful, client‑centered care Maintains knowledge of community resources for client referrals Attend work regularly, adhering to policies on absences and tardiness Understands and applies legal requirements, including confidentiality and risk management Timekeeping & Attendance Responsibilities Accurately record work hours each day by clocking in/out at scheduled start, break, lunch, and end times Take all required meal and rest breaks in compliance with state, federal, and agency policies Review and submit timesheets by established deadlines to ensure timely payroll processing Notify supervisor promptly of any scheduling conflicts, absences, tardiness, or timekeeping issues Maintain consistent and reliable attendance to support team and program operations Follow organizational policies and procedures related to overtime, schedule changes, and paid/unpaid leave Correct and/or report any timekeeping discrepancies immediately to the supervisor for resolution Team Commitment Viewed by others as an effective team member who is flexible, cooperative, and willing to assist others, and acts as a resource to team members and clients where appropriate Handles difficult or conflict situations constructively and seeks appropriate assistance Accepts accountability and constructive feedback Attends all mandatory meetings and staff meetings as required, and actively participates in other departmental professional development, including providing training and consultation Develops and maintains cooperative and courteous relationships with fellow employees, supervisors, managers in other departments, senior management, executive staff, and community stakeholders Handles requests, suggestions, and complaints from other departments and individuals in a tactful and effective manner to maintain goodwill within the agency Working Conditions and Job Setting Ability to occasionally or frequently stand, walk, sit, and reach with hands and arms above the shoulders May require travel, dependent on agency needs Can work under deadlines Perform general physical activities such as picking up, moving, and using objects, tools, or controls Noise level in the work environment is usually low to moderate Physical Requirements Ability to safely operate a motor vehicle Ability to push, pull, and lift up to 50 pounds frequently Ability to stand and move from one location to another daily Ability to sit for prolonged periods of time Ability to visually focus on near and far items, and to be able to switch between them Ability to reliably report to work on time and perform the position's required tasks as scheduled Ability to grasp and carry items Ability to hear and effectively communicate with co‑workers, clients, and the public Ability to identify potential issues within the workplace, determine an appropriate means of avoiding and/or resolving the issues, work with others to address the issues, and carry out organized strategies for resolving and preventing similar issues in the future Ability to process information and data for use within the organization Benefits Excellent health benefits package for you and your family, including medical, dental, and vision benefits with 95% employee and 80% dependent employer premium contributions, and employer‑paid life insurance Vacation, 15 paid holidays, 12 paid sick days upon accrual Employee Assistance Plan to support you and your family’s well‑being and finances Pet Plan Benefit: PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service 403(b) retirement plan Work‑life wellbeing & excellent work hours – flexible scheduling options, including hybrid work arrangements to ensure high‑quality client care while maintaining well‑being License and Certification renewals reimbursed Supportive/Collaborative work environment Opportunities for Growth and Professional Development – structured mentorship and ongoing training; support for licensure or specialization in clinical psychology Except in the case of an undue hardship, La Familia provides reasonable accommodations to persons with disabilities when the accommodations are necessary to enable the person to perform the essential functions of the job. The Agency also provides reasonable accommodations when necessary based on religious needs. Individuals requiring workplace accommodations must discuss their needs with La Familia Human Resources. Individuals seeking accommodations for disabilities are typically required to provide medical documentation supporting the existence of a disability, the need for the accommodation, and what workplace modifications will enable the employee to perform the essential functions of the job. #J-18808-Ljbffr