Supervisor - Hilltop Bicycles - Madison, NJ

Job Summary The Supervisor balances a passion for people and excellence in retail while encouraging and supporting their team on the floor. The Supervisor is front line and the point person for our store, working directly with riders, both present and remote, as a host, mentor, brand advocate, and customer service ace, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionless to keep them riding longer and better. A Supervisor/Key Holder delivers locally authentic interactions that express inclusive, transformative, and ride-focused experiences. Overall, delivers exceptional rider service; enhances rider satisfaction; aids in meeting sales and profitability goals, and supports their teams’ efforts. How You’ll Make a Difference Deliver world class rider-service that ensures ongoing sales and high levels of rider satisfaction Meeting and making a connection with riders, asking questions, and listening to riders' needs, then giving options and advice on meeting those needs Inspiring the rider to buy, celebrating the purchase, and creating a lasting positive impression of the specialist, Specialized, and the purchase process Delivering transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way Assist in ensuring that visual merchandising standards are met and maintained, restocking as needed, ensuring product presentation areas remain clean and organized General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty Use company literature/resources and available training to stay current on product features Regular, dependable attendance and punctuality Conduct opening and closing responsibilities when store when manager is absent What You Need To Win Passion for cycling and the Specialized brand Bike shop experience preferred A current or former retail employee with 1+ years of experience preferred Excellent communication with the ability to effectively interact with riders and team members Must be able to work as business dictates which includes weekends Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching Able to lift at least 50 lbs. or more and use proper lifting skills Benefits Competitive health care (Medical PPO or HDHP) Dental Vision Health Savings Account (HSA) Short and Long Term Disability Company sponsored life insurance Optional Term Life Insurance Optional Critical Illness insurance Optional Critical Accident insurance Competitive vacation package 401(k) with match 8 Weeks paid parental leave Paid company holidays Employee discounts on all product Deep partner retail discounts Fitness & Events Reimbursement Uniform Allowance Employee Assistance Program Commuter Benefits if applicable in state For eligible employees #J-18808-Ljbffr Specialized Bicycle Components