Patient Financial Counselor - Beaches

Patient Financial Counselor

Jacksonville Orthopaedic Institute is looking for a full-time Patient Financial Counselor to join our team at the Beaches JOI clinic.

The position is full-time with benefits including 401K, medical, dental, vision, STD, LTD, life insurance, etc.

Schedule: Monday-Friday, 8a-5pm; 40 hours/week; no weekends.

Location: 1577 Roberts Dr., Jacksonville Beach, FL 32250

Essential Duties and Responsibilities

• Carry out the established procedures for follow up and collection of assigned accounts.
• Conduct patient financial interviews to assist with the resolution of the patient's account, and to ensure compliance with JOI's financial resolution policies.
• Advise and counsel patients and guarantors as to rights, responsibilities and procedures with regards to payment for care.
• Work with patients to identify the most appropriate account resolution; assist with making payment plans if applicable.
• Review aging of assigned accounts and maintain current notes regarding payment status.
• Act as a liaison for patients and the billing department.
• Operate computerized patient account system to enter and update data as needed.
• Maintain strictest confidentiality and adhere to all HIPAA guidelines/regulations.
• Has knowledge of and adheres to all compliance regulations, policies and procedures.
• Perform related job duties as required to support the medical office.

Position Requirements

• Demonstrated experience in medical billing/collections and/or patient financial counseling.
• Familiarity with CPT-4 and ICD-9 and ICD-10 coding, commercial, HMO, and Medicare insurance billing.
• Willingness to actively pursue payment from patients and third-party payers.
• Must have 2 years of experience with patient financial counseling and face-to-face collections.
• Must have experience working with medical insurance.
• Ability to establish and maintain effective working relationships with patients and other staff members.
• Excellent communication skills, both written and oral.
• Excellent customer service skills and professional demeanor.
• Must be well organized and detail oriented.
• Computer proficiency.
• Medical coding experience is a plus.
• High School Diploma or GED required.

Working Conditions

Normal office environment. Occasional overtime may be required.

Physical Demands

Requires sitting and standing associated with a normal office environment. Manual dexterity sufficient to operate a computer and office equipment, and to write legibly. Vision sufficient to read standard text and data on computer screens and paper forms. Ability to speak clearly and with the volume required to carry on clear conversations in person and over the phone. Hearing sufficient to carry on clear conversations in person and over the phone.