Engineering Assistant-U

Primary Purpose Address all customer complaints which are referred to the region, including complaints received through presidential complaints, PUC complaints, and regulatory performance complaints. Primary Duties Contact customers to determine the nature of their complaints. Write letters on behalf of management to address customer issues. Interact with key accounts to address customer reliability issues. Recommend field solutions to reliability problems. Assist the reliability engineer in performing circuit, load, and reliability analysis. Assist in the analysis of interruption reports. Develop and maintain records to define reliability trends. Minimum Qualifications Associate degree in technical discipline. Valid driver's license and insured vehicle for use on company business. Knowledge of aerial and underground electric distribution work practices, standards, and procedures. PC skills with work processing, databases, and spreadsheets. Experience with Passport, CIMS and OMS. Knowledge of PECO energy tariff and service requirements. Ability to respond to off‑hour emergencies and fulfill on‑call responsibilities, including field response. Preferred Qualifications Good communication skills Experience with Microsoft Excel Benefits Hourly rates will be paid in accordance with terms of the candidate’s skills, qualifications, experience or collective bargaining agreement: $30.99/Hr. Annual Bonus for eligible positions: 4% 401(k) match and annual company contribution Medical, dental and vision insurance Life and disability insurance Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave Employee Assistance Program and resources for mental and emotional support Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement Referral bonus program And much more Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents. #J-18808-Ljbffr Exelon