Stockroom Operations Lead - UGG

About UGG At UGG, a division of Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences. Summary Our Stockroom Operations Leads are critical to the success of our stores. As a Stock Lead, you’re the primary business owner of the stockroom, which means that you oversee the processing, product placement, and transfers of the store. It’s your job to instill the importance of maintaining a stockroom that is safe and efficient so that our customers have the product they want when they want it. You lead by example to model exceptional stockroom standards and promote a positive and respectful environment. You partner closely with your Store Manager to train and develop all stock associates and empower your team members through encouragement, recognition, feedback. Responsibilities Maintain stockroom area in which all materials and products are received, stored, organized, picked, counted, monitored, and distributed in order to meet the needs of the store. Maintain a neat and orderly stockroom and stock desk while practicing and promoting safety consciousness and security measures to deter theft. Ensure all stock processes and policies are understood by team members and followed at all times. Strategically plan for new product arrivals and execute necessary adjustments. Receive and verify shipments as they arrive and handle discrepancies so that inventory counts are current and accurate. Handle customer charge sends and store transfers of merchandise between retail locations or distribution centers. Control any damaged merchandise or mis‑mate inventory in accordance with company standards. Securely maintain a key to the store. Assist the Store Manager in achieving and exceeding the store’s fiscal business plan by helping to execute sales and productivity plans. Help replenish and display product on the sales floor and organize it according to our Visual Merchandising standards. Provide the best possible customer service in accordance with our Service Training Program, greet customers as they enter the store, direct them to the appropriate products, answer customer questions, and offer current product knowledge. Maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions. Cooperate to meet the needs of the business. Core Competencies Ensure the highest level of customer service possible as outlined in our Service Training Program. Build engaged and empowered teams through communication and recognition. Communicate effectively with customers, team members, management, and corporate stakeholders. Promote a positive and respectful work environment and respond to problem situations with professionalism. Prioritize brand and product knowledge training in customer interactions. Multi-task in a fast-paced environment. Escalate any special customer requests regarding product or service to management. Think critically to solve problems and approach challenges with agility. Maintain knowledge of current trends and styles. Key Qualifications One (1) to two (2) years of retail store management experience preferred. High School Diploma. Excellent verbal and written communication skills and ability to convey the Deckers Brands Vision and Mission to your team members and customers. Excellent team‑building skills. Excellent organizational skills and exceptional attention to detail. Additional Requirements Flexibility of schedule and hours to meet the needs of the business. Physical ability to stand for extended periods. Proficient in Microsoft Office suite of tools and applications. Valid driver’s license. Equal Employment Opportunity All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law. Salary The salary posted reflects the target for new hire salaries for this role at this specific store location. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. #J-18808-Ljbffr