Patient Experience Specialist-Office of Patient Experience

Patient Experience Specialist-Office Of Patient Experience

Promotes patient and family centered care and positive experiences by collaborating with a wide variety of stakeholders. Identifies and recommends improvement opportunities based on customer feedback and insights gained through proactive consultation.

Education & Experience: Bachelor's Degree plus three (3) years of related experience or associate's degree and five (5) years of related experience. Certifications, licenses or registration required: NA

Knowledge, Skills & Abilities: Verbal and written communications skills. Organizational and prioritization skills. Knowledge of healthcare systems and processes. Interpersonal skills. Problem-solving skills. Computer skills including but not limited to Microsoft Office products.

Responsibilities:

• Receives concerns and compliments from customers throughout the organization using various feedback mechanisms.
• Responds to customer service issues and routes information to appropriate responders in a timely manner.
• Ensures resolve for service issues and completion of written and electronic documentation.
• Analyzes and incorporates measures of customer perception when consulting with areas of responsibility.
• Conducts education and training on service initiatives and expectations to ensure consistent practices throughout the organization.
• Manages information integrity, determines the most appropriate reporting methods for results, and disseminates reports to applicable areas.
• Collaborates with departmental staff and area leadership to develop improvement initiatives.
• Participates in activities to monitor customer service techniques and identify specific needs.
• Supports recognition activities for employees performing outstanding services.
• The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands Requires occasional travelling to offsite locations, occasional activities subject to significant volume changes of a seasonal/clinical nature, frequent work produced subject to precise measures of quantity and quality, occasional bending, occasional lifting and carrying up to 25 pounds, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, occasional reaching, constant sitting, frequent standing, occasional twisting, and frequent walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type: Full time

FLSA Designation/Job Exempt: Yes

Pay Class: Salary

FTE %: 100

Work Shift: Day

Benefits Eligibility: Grant Funded: No

Job Posting Date: 08/24/2026

Job Closing Date (open until filled if no date specified):

University of Mississippi Medical Center