Training Coordinator
Teleperformance USA
Application Deadline: Ongoing until positions are filled.
to apply, please visit the TP Careers site at
About TP
TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.
Benefits of working with TP include
TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.
We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.
We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.
Career Growth and Culture
At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.
TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.
Equal Opportunity Employer
TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you require reasonable accommodation during the application process, please contact us at View phone number on click.appcast.io or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.
Responsibilities include, but are not limited to:
· Conduct weekly required trainer observations for each trainer.
· Coach trainers to provide effective learning facilitation.
· Provide support related to training, scheduling training events.
· Ensure trainers are kept abreast of training requirements.
· Ensure trainers are completing all required tracking.
· Successfully complete training for role in which they are responsible.
· Conduct training change management.
· Ensure the maximum effectiveness of staff by implementing coaching programs.
· Monitor and report on the effectiveness of training programs and implement remediation programs.
· Successfully complete Trainer Certification.
· Ensure trainers are adhering to the Agent and/or representative training schedule and curriculum.
· Ensure Trainers are completing all appropriate pre-class preparation and course work.
· Attend weekly training meetings to provide trainer update on classroom status, trainer observations and any action plans that are in place.
- Demonstrate ability to lead and coach trainers.
- Demonstrate knowledge of the Business and applicable operational platforms.
- Support effective facilitation.
- Apply knowledge of curriculum topic objectives.
- Manage and support the learning environment.
- Measure and enhance learning effectiveness.
Required Skills
BEST Skills
Process Excellence
Collaboration
Communication
Emotional Intelligence
Open-Mindedness
Critical Thinking
Solution Orientation
Entrepreneurship
AI Proficiency
Data Literacy
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
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