Certified Medical Assistant - Primary Care Group (Creekside/Woodlands)

Come lead with us at Houston Methodist Primary Care Group. At Houston Methodist, the Medical Assistant Certified (MA) position is responsible for assisting in the examination and treatment of patients under the direct supervision of the clinical or administrative leadership. This role assists providers in the administration of patient care in assigned clinical areas, including patient examinations, procedures, diagnostic studies, treatment, dressing changes, and general administrative duties in accordance with CLIA, HIPAA, NCQA and government standards, as well as company policies and procedures. The MA participates in patient care under the direction of a physician and may also schedule appointments, ensure medical‑necessity compliance, and verify eligibility for care.

FLSA STATUS

Non-exempt

QUALIFICATIONS

EDUCATION

High School diploma or equivalent education (e.g., GED, verification of homeschool equivalency, partial or full completion of post‑secondary education, etc.)

EXPERIENCE

Two years of Medical Assistant experience in a clinic/outpatient setting or one year in the Novice‑II position LICENSES AND CERTIFICATIONS (Required) BLS – Basic Life Support or Instructor (AHA) – American Heart Association Certified Medical Assistant through AAMA, NAHP, NCCT, NHA or Registered Medical Assistant or EMT LICENSES AND CERTIFICATIONS (Preferred) CPT – Certified Phlebotomy Technician (ACA)

SKILLS AND ABILITIES

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on‑going skill assessments and performance evaluations Proficient in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security Ability to effectively communicate with patients, physicians, family members and co‑workers in a manner consistent with a customer‑service focus and positive language principles Knowledge of medical practice and care of patients and ability to assist with examinations, diagnostic and treatment procedures, and knowledge of medical equipment and instruments Skill in developing and maintaining clinical quality assurance to maintain accurate medical records Demonstrates a learning attitude toward solving problems, using good reasoning and judgment Provides safe, patient‑centered, compassionate, and competent care Proficient in computer skills for documentation and work‑related purposes Completes required continuous training and education, including department‑specific requirements, and maintains current certifications

ESSENTIAL FUNCTIONS

People Promotes a positive work environment with the interprofessional care team, participates in teamwork by responding positively to requests for assistance, and works well with others to make contributions to the work effort as a whole and facilitates problem resolution Interacts with peers, staff and physicians in a supportive and respectful manner; encourages open communication to achieve mutual understanding; collaborates with all members of the interprofessional team by actively communicating and reporting pertinent patient care information in a clear and timely manner; takes messages via telephone/email to forward to the provider/registered nurse Contributes toward improvement of department scores for employee engagement and peer‑to‑peer accountability Service Provides care to patients visiting the clinic under the direct supervision of a Physician, Registered Nurse, or clinic leadership procedures; in collaboration with the provider team, anticipates the needs of the specific patient population Communicates with patients, obtains and documents vital signs (pulse rate, temperature, blood pressure, weight, height), chief complaints, performs medication review, discusses/review medical and social history (as appropriate); documents all care administered, diagnostic measurements, treatments and procedures in patient’s electronic medical record (EMR) in accordance with established policies and procedures Follow‑up with patients as appropriate to ensure compliance with recommendations, medications, lab/x‑ray results, special visits, PCP visits, dieticians, diabetes educators, etc.; ensures patient utilization and activation of MyChart Contributes toward improving department scores for patient satisfaction through peer‑to‑peer accountability Quality/Safety Prepares treatment rooms for examination of patients and assists in maintaining equipment and supplies Reports observations, conditions and problems of patients to the physician or nurse to achieve desired patient outcomes; provides for the privacy of patients and families, keeping the safety of the patient in mind Sterilizes instruments and equipment under the supervision of a Senior Medical Assistant or Registered Nurse Contributes to identification of improvement activities impacting quality and safety targets through peer‑to‑peer accountability, reporting near misses, and collaborating with the interprofessional team Finance Responsible for stocking exam rooms and taking inventory Uses resources efficiently, does not waste supplies; self‑motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime; utilizes time between heavy workloads efficiently and helps other team members Growth/Innovation Offers innovative solutions through participation in performance improvement projects and professional development activities Seeks guidance and validation of knowledge base, skill level and decision making as necessary, especially in areas of question, from preceptor and assigned licensed personnel Completes and updates My Development plan (MDP) on an ongoing basis Supplemental Requirements Work Attire Uniform: Yes Scrubs: Yes Business professional: No Other (department approved): No On‑Call Note that employees may be required to be on‑call during emergencies (e.g., Disaster, Severe Weather Events, etc.) regardless of selection below On‑Call: No Travel Travel specifications may vary by department May require travel within the Houston Metropolitan area: Yes May require travel outside Houston Metropolitan area: No Houston Methodist is an Equal Opportunity Employer. #J-18808-Ljbffr Houston Methodist