Customer Experience Consultant

Who we are:

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We are an organisation that helps everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

We have a strong company culture that values our people and are proud to present you with this opportunity to join our team. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 84,000 vehicles currently under management. 

Our Promise

FleetPartners Group is an equal opportunities employer; therefore, all qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who we’re looking for:

We are currently looking for an experienced Customer Experience Consultant to join our high energy, friendly and passionate Customer Experience Team at our St Leonards office.

What you’ll be doing:

• Responsible for the management of a variety of customer queries concerning novated leasing and salary packaging.

• Point of contact for all Novated "in life" customers.

• Proactively contact customers and internal stakeholders to resolve customer cases and queries

• Be actively available to answer inbound calls and email queries from customers

• Manage and prioritise a combination of both inbound phone and email-based customer cases and queries.

Requirements

We’re looking for someone who’s…

• Demonstrated ability in a fast-paced customer service environment.

• Excellent verbal and written communication skills.

• High attention to detail, problem-solving skills and ability to multitask.

• Ability to work both autonomously and as part of a dynamic team.

• Passionate about providing the best customer experience when resolving queries.

• Prior experience in an inbound customer call-centre environment.

• Ability to adapt to different customer queries and apply knowledge of various products and services.

• Fleet or leasing experience or exposure in the automotive industry desirable.

Benefits

We offer:

·     We are always developing our benefits for our staff, this includes up to 27 days annual leave, flu jabs, corporate discounts and hybrid working arrangements.

·     We like to see our team grow, develop and succeed at FleetPartners; therefore, we pride ourselves with providing promotion and secondment opportunities.

·     We like our team to enjoy their working environment and culture, we do this by quarterly recognition awards, office/ external events and by celebrating our core C-A-R-E values.

Next Steps

If you are successful in your application, then we will be in touch with you soon.

Offer of employment with FleetPartners Group is conditioned upon the successful completion of a background check, subject to applicable laws and regulations.

Awards

Top 101 Australian Workplaces for Women 2024

Certified carbon neutral fleet organisation

WGEA Employer of Choice for Gender Equality

Work180 Endorsed Employer for Women

Supply Nation member