Compliance Analyst

NR Consulting

Job title: Compliance Analyst

Location: New Haven, CT (Hybrid)

Duration: Direct Hire

Overview
cts as primary resource in investigating and responding to complaints from members, policyholders and state departments of insurance. Support Compliance investigations related to financial crime, sales practices and other regulatory risk.

Core Responsibilities

Receive and timely log complaints into the organization's Case Management system, assign them to appropriate parties, and ensure they are completed in a timely manner.
Investigate, analyze and prepare responses to customer and regulatory complaints.
Ensure complaints received from customers and/or state departments of insurance are handled in accordance with the NAIC Model Regulations, and that any appropriate remediation and corrective action is taken.
Follow up with appropriate parties to obtain information necessary to address or resolve open complaint cases from the field.
ssist in Compliance investigations related to financial crime, sales practices and other regulatory risks; conduct additional research on unique or unidentified exposures and prepare investigative reports.
nswer telephone calls from agents, members and policyowners, referring questions to proper area or otherwise handling as appropriate.
Monitor Compliance Officer email inbox daily and respond as appropriate or refer to others in the department or organization for proper handling.
Prepare complaint and investigation trend analysis and assist with management reporting
ssist supervisor with additional team and department responsibilities.

Skills Qualifications

Sound practical judgment
Outstanding oral and written communications skills
Knowledge and understanding of insurance operations, including policyholder services, claims and sales
In-depth knowledge of insurance products and policy provisions
Strong analytical and organizational skills and the ability to grow effective working relationships at all organizational levels
Effective time management and ability to manage multiple priorities
Microsoft Word, Excel, and databases utilized by Compliance Department
Proficient in the evaluation and use of information technology systems

Education

Three to five years of related experience or equivalent combination of training and experience
College Degree (preferred)
CFE designation (preferred)

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Vacancy posted 1 day ago

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