Vehicle Programs Specialist

Position Summary Vehicle Programs Specialist performs a variety of Company Vehicle and Employee Purchase Program projects and administrative tasks relative to vehicle ordering, delivery, service, billing, insurance, taxation, registration, titling, ticket/citation/toll processing, compliance, disposal, purchase processing, and customer service. Duties And Responsibilities Provide administrative assistance to Vehicle Programs personnel Administer support for the "M" (Manufacturer) Plate Program Support our Co Car, AXZ, and Ford Fleet Care Call Centers Provide traditional administrative support such as recording department meeting minutes, filing, copying, phone messages and miscellaneous duties Handle auction, dealer, sales lettersets, check requests, reimbursement of fees to customers, mass registration renewals, and payment of vehicle taxes Process billing invoices from vendors and dealerships for delivered vehicles Process tickets, tolls, citations, etc Process vehicle title, plates, and registrations Process and monitor vehicle orders Process vehicle returns, title corrections, and auction disposal Audit and reconcile official documents such as lease and usage agreements, and other official documents Customer account maintenance Suggest and establish process improvements aimed at better customer service, efficiencies, and cost savings in unison with management and team members Update and maintain policies, programs, and other documentation in View email address on click.appcast.io, MyFordVehicles, AXZ, SATS, SharePoint, the department share drive, etc Perform as a back-up for other Vehicle Program personnel when necessary Perform duties that require signing as a company agent and/or department notary Education High school diploma required; Bachelor’s degree preferred Experience 3 years administrative office experience required Experience using mainframe and web system applications Skills Critical thinking, problem solving, and analytical skills Strong planning and organizing skills Strong communication skills that demonstrate knowledgeable, proactive and clear communication Excellent customer service skills to include a positive mindset that actions self-control Excellent time management skills Team-oriented mindset for delivering both team and individual results (including the willingness to change task responsibilities and participate in cross training as is necessary for the team) Proficient in MS Office (i.e. Outlook, Word, and Excel) What Else Can You Expect Salary per hour $16-$18 (Hiring Manager will decide) Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Location: US-MI-Dearborn #J-18808-Ljbffr Percepta