Membership Manager

Membership Manager

The iconic Kimpton Cottonwood Hotel is seeking a charismatic, relationship-driven Membership Manager to lead the growth and culture of one of Omaha's most coveted social memberships. This is not a traditional sales role - it's an opportunity to become the face of a thriving community and sell a lifestyle rooted in history, hospitality, and unforgettable experiences.

The Cottonwood has become a true local gem — a place people want access to, want to talk about, and want to belong to. We're looking for someone who naturally connects with people, thrives in social settings, and knows how to create excitement around an exclusive experience. If you're energized by networking, storytelling, hospitality, and building meaningful relationships, this role was made for you.

What You'll Do

Drive Membership Growth You'll actively grow the club by building relationships, generating excitement around the membership experience, and converting interest into enrollment. Success in this role comes from your ability to sell the vibe, the history, the amenities, and the sense of belonging that makes The Cottonwood special.

Be the Face of the Club Create a warm, elevated, and highly visible member experience. You'll build authentic relationships with members, anticipate needs, and ensure every interaction reflects the exclusivity and energy of the club.

Create Buzz & Community Develop engaging monthly activations and social experiences alongside Marketing, Culinary, and Banquets teams that keep members connected, excited, and engaged.

Build Strategic Partnerships Cultivate relationships with local businesses, restaurants, retailers, and community partners to enhance the value and prestige of the membership program.

Own the Member Experience Deliver luxury-level concierge service by assisting with dining reservations, hotel stays, and personalized member requests while ensuring members feel recognized and valued at every touchpoint.

Lead Operational Excellence Manage the club CRM, member billing, dues, and reporting while tracking KPIs including membership growth, engagement, retention, and member spend.

Champion the Brand Internally Train and inspire front-line teams across the hotel to deliver seamless member recognition and elevated service experiences.

Keep Members Connected Create and distribute compelling monthly communications and newsletters that highlight upcoming experiences, club happenings, and exclusive opportunities.

What We're Looking For

• Natural salesperson with strong networking and relationship-building skills
• Outgoing, polished, and highly social personality
• Passion for hospitality, luxury experiences, and community-building
• Ability to confidently sell an exclusive lifestyle and membership experience
• Strong organizational and communication skills
• Experience in hospitality, membership sales, luxury retail, events, or client relations preferred

Qualifications

• 2–4 years of experience in hospitality, sales, or membership programs

• Proven ability to meet or exceed sales goals

• Highly organized with attention to detail

• Passion for guest service and high level experiences preferred

• Experience in high-end hospitality, boutique hotels, or private clubs
• Communication: strong communication skills verbal and written
• Experience with CRM and/or billing management systems
• Soft Skills: high emotional intelligence, comfortable speaking to executives, and an outgoing personality.
• Ability to prioritize and multi-tasking
• Strong computer skills

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.