Operations Manager

Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying. Job area: Managerial FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to View email address on click.appcast.io . DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at Division:Solutions Job Posting Title: Operations Manager - 118109 Time Type: Full Time SUMMARY The Operations Manager is responsible for supervising, labor management, and planning of inbound, outbound, Product slotting and customer communication activities on a daily basis , including labor scheduling, space utilization , equipment and manpower . People management responsibilities include hiring and training, planning and assigning daily work, conducting performance appraisals, addressing performance issues and resolving problems . Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor is responsible for supervising the receiving, warehousing and shipping of product in a manner consistent with company service and cost objectives . As part of theDSVteam,associates are expected to meet companyobjectivesin the areas of performance, safety, and quality.Associates are expected tocomply withallcorporate and site-specific policies. ESSENTIAL DUTIES AND RESPONSIBILITIES Conducts staff meetings to review daily/weekly work activities, plan andassurecontinuous improvement. Effectively keeps senior management and client representatives informed of critical issues that affect the operations Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable mannerin accordance withcompanypolicies, guidelines, and procedures.Manages operations to meetprescribesproductivity and service goals.Complies withterms outlined in sites operating agreement with the client. Implements and reportson-goingcost savings measures.Provides ideas and suggestions for more efficient operations. Meets all client specifiedKPI’s, andcomplies withQuality system requirements. Manages the operations to achieve prescribed objectives.Applies sound communication and motivational techniques, create programs tofairly and equitably supervise, counsel, and (where needed) discipline team members.Provides direction and support tothe HumanResources.Assistsin creating programs for hiring, training, and professional development.Participates in performance evaluationsystemfor recommending promotions, wage increases, and other HR activities. Has overall training and evaluation responsibilities of warehouse staff. Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers . Assesses priorities based on time sensitivity and available resources . Assigns duties to appropriate warehouse staff. Reviews pending jobs or trends, plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs. Trains new staff in assigned duties, or delegate training responsibility to experienced team member . Assesses progress of trainees, and add additional duties as appropriate . Keeps informed of quantity and quality of jobs being performed throughout the day, providing guidance and advice as necessary. Assigns supervisory duties to experienced team members acting as leads for lower level warehouse staff . Keeps abreast of progress or problems. Keeps Manager advised of progress or problems requiring attention on a daily basis. Holds regular meetings with warehouse staff to assess group’s overall status. Discusses ideas for improvement . Keeps staff informed of new developments. Assists in the physical operations as needed. Delivers results by leveraging the skills of the right people at the right time Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction Provides ongoing growth and development opportunities for team members Provides input and conduct annual performance reviews for team members Supports adherence to Standard Operating Procedures (SOPs). Supports and trains team members with adherence to SOPs (corporate and client) Management Information Systems Ensuresall team members areproperly trainedand efficient in the required information systems (including WMS systems) to meet company and clientobjectivesandfacilitatethe efficient operation of the facility.Ensures that necessary computer software and hardware arepurchasedin accordance withCorporate IT policies and guidelines.Remains knowledgeableregardingchanges in hardware and software technology.Developsproficiencyin client systems. Customer Service Manageshigh levelcustomer service standards for all functions.Assures that client accounts receive the required level of operational and administrative support.Maintainsappropriate contactwith all functions andrespondto requests when required. Attends meetings with key customers to discuss any customer issues. Coordinates management of supplier/customer visits to the site. Promotes a positive relationship with clients by providing excellent customer service . Participates andassistsDirector and other company resources in planning new account strategies,prospecting fornew opportunities, generating positive word of mouth, andparticipatein the development of quoting rates. Budgeting Supports the development of an annual operating budget.Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters.Assists and supports to ensure that the budgeting and pricing activities are in compliance with contract guidelines. Equipment & Facilities Manages existing programs formaintainingcompany standards of sanitation, maintenance, security, housekeeping, safetyand,equipment including material handling equipment (MHE).Ensuresteam members areproperly trainedon any MHE. Keeps informed of relevantnew technologyandmakerecommendations as applicable. Safety Achieves company goals in terms of injury frequency ratings (IFR) and other safety metrics byestablishinga proactive and participative safety culture within the operations.Audits warehouse daily for compliance with safety, security, and quality principles and rules.Maintains a clean,neatand orderly work area.Ensures all federal,provincialor other statutory requirements are adhered to within theparameters of Health and Safety. OTHER DUTIES Willing to work evenings and weekends as needed. Performs other duties asrequired SUPERVISORY RESPONSIBILITIES Supervises warehouse associates and team leads Communicates all problems and questions to manager Assistthe operations/general manager as needed Follows all safety procedures at all times Responsible for all equipment, supplies, documents, and materials related tojob. Responsible for following all DSV policies and procedures Complies withall federal, state, and local regulations MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience Must have aHighschool diploma or general education degree (GED). 3years’ experience working ina logistics/distribution/relevant environment. 1 year experience in a supervisory role Able to operate MHE Certificates, Licenses, Registrations or Professional Designations Satisfactory completion of a forklift training program SKILLS,KNOWLEDGEAND ABILITIES Computer Skills Proficient in Microsoft Office (Excel, Work, and Power Point) RF Scanners WMS functions Language Skills Business communication Mathematical Skills Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling,storingand distributing client products. Other Strong attention to detail accuracy andaccomplishjob taskin a timely manner Good organizational and personnel skills Good communicationskills, written and oral Good leadership, supervision, and planning skills Able to work flexible schedules, including nights and weekends, as required by the operation Participate inestablishedcross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able toassistas a back-up when the need may arise. Must be able to effectively adapt to change and thrive in a stimulating,fast-pacework environment. PREFERRED QUALIFICATIONS Some college 2-4 years’ experiencein a supervisory role Current or prior MHE certification PHYSICAL DEMANDS While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects,toolsor controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.The employee uses computer and telephone equipment.Specific vision requirements of this job include close vision and distance vision. Must be able to lift up to 40 lbs. while following proper lifting procedures.Must be able to stand onfeetfor up to 8 hours per day. WORK ENVIRONMENT While performing the duties of this job, the employeerarely isexposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment isusually lowto moderate. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. OTHER INFORMATION For this position, the expected base pay range is $72,320.00 – $108,480.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through theDSV Benefits Showcase . Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV – Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Nearest Major Market: Dallas Nearest Secondary Market: Fort Worth #J-18808-Ljbffr