EAP Clinical Counselor - Remote

Job Summary Aetna Mental Well-being is reimagining how mental health is delivered with a unified, tech-enabled approach for our best-in-class Employee Assistance Program (EAP), Resources for Living. The EAP Clinical Counselor plays a vital role in Aetna Mental Wellbeing’s commitment to delivering timely, high-quality mental health care. This position transforms access to mental health support by providing members with an immediate, 24/7 connection via video, live chat, or phone. We are seeking candidates who share our passion for delivering industry-leading mental health services to people nationwide. Key Responsibilities Deliver on-demand single session consultations, clinical assessments, triage, and informational services. Leverage advanced technology platforms to enhance customer experience, ensuring optimal outcomes by connecting members to the right solutions at the right time to meet their needs. Support members in their preferred communication modality, whether via phone, video, or chat, for personalized and effective care. Required Qualifications 1+ years of crisis intervention experience. Valid, unrestricted independent professional behavioral health clinical license (e.g., LPC, LMFT, LCSW, LMHC, LCMHC, LICSW or Clinical Psychologist) in the state where the candidate will work. Strong written and verbal communication skills, excellent multitasking abilities, and proficiency in using various technology platforms and tools. Preferred Qualifications 1-3 years of call center work experience. Experience in delivering services via multiple platforms (chat, video, phone). Strong rapport‑building skills. Experience facilitating positive behavior changes. 1+ years of EAP, Behavioral Health, or Social Services experience. Experience working with diverse populations. Familiarity with brief therapy models (Single Session Consultation is very helpful) and Motivational Interviewing. Education Master’s degree in a behavioral health or counseling field. Schedule The current schedule is Wednesday through Sunday, 7:00 AM to 3:30 PM EST. The schedule is subject to change, typically on an annual basis, based on business needs. Employees may be required to participate in shift bidding. Anticipated Weekly Hours 40 Time Type Full time Pay Range $60,522.00 - $129,615.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Benefits We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr CVS Health