GUEST SERVICE REPRESENTATIVE

Guest Service RepresentativeSanta Ana, CA 92707OverviewSalary Range $18.00 - $18.50 Hourly Position Type Full Time Job Shift SwingDescriptionYou are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.The Role As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.What You Will Be DoingGreet guests and provide friendly, helpful serviceAssist with check ins, check outs, room assignments, and reservationsAnswer guest questions and resolve issues promptlyOperate the front desk system and process paymentsCommunicate with housekeeping and other departmentsMaintain the front desk area in a clean and organized mannerHandle guest requests and escalate concerns when neededProvide local information and general hotel assistanceWhy You Will Love It HereSupportive team environmentOpportunities to grow in front desk and hotel operationsA role where you meet new people and make a daily impactReady to Join the Team If you are ready to assist guests and help create memorable stays, we would love to meet you. Apply now.EOEQualificationsWhat Makes You YouStrong customer service and communication skillsFriendly, positive, and professional presenceComfortable using computers and hotel systemsDependable, organized, and able to multitaskPrior hotel or customer service experience is helpful but not requiredFlexible to work any shifts including holidays and weekends