Front Desk Receptionist / Housekeeper

Job Description

Job Description

Work Campers highly encouraged to apply! Join our vibrant campground/hospitality team as a Front Desk Receptionist/ Housekeeper, where your energy and dedication will create memorable experiences for our guests. This dynamic role combines welcoming guests with providing exceptional customer service, managing front desk operations, and maintaining a clean, inviting environment. You’ll be the friendly face that sets the tone for our guests’ stay while ensuring their needs are met with professionalism and enthusiasm. If you thrive in a fast-paced setting and have a passion for hospitality, this is the perfect opportunity to showcase your skills and grow within a lively resort environment.

Duties

• Greet guests warmly upon arrival, check them in efficiently, and provide information about campground amenities and services
• Manage phone systems, answer inquiries with professionalism, and direct calls appropriately using excellent phone etiquette
• Maintain guest records, handle reservations, and assist with check-in and check-out procedures to ensure smooth front desk operations
• Perform housekeeping duties including cleaning cabins, common bathrooms, laundry facility, and ensuring all spaces meet cleanliness standards
• Respond promptly to guest requests or concerns, providing personalized guest services to enhance their experience
• Support night audit procedures by reconciling daily transactions and preparing reports for management
• Uphold hospitality standards by maintaining a tidy front desk area and ensuring guest relations are positive and welcoming

Requirements

• Proven experience in hospitality management roles, preferably within resorts or similar settings.
• Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are highly valued
• A willingness to learn front desk operations, phone systems, and management software
• Knowledge of guest relations practices and hospitality experience to deliver exceptional guest services
• Ability to perform housekeeping tasks efficiently while maintaining high standards of cleanliness and safety
• Excellent phone etiquette skills and the ability to handle multiple tasks simultaneously in a busy environment