Ecommerce Customer Service Representative

Job Description

Job Description

PROLIGHTING, a leading online lighting supply company, is seeking a driven and passionate Customer Service Representative to join our team. We offer a wide range of innovative, high-quality lighting products to professionals in the trade, design & building industry along with end users. We pride ourselves on exceptional customer service, industry expertise, and delivering tailored solutions.

Job Duties Include:

• Answering customer service phone calls, live chats, and emails from customers and suppliers
• Following up with customers and suppliers via email, phone, and live chat
• Quoting inventory, lead-time, and pricing data to customers
• Working cross-functionally with sales, product, marketing, and operations teams
• Managing customer inquiries, resolving issues, and ensuring exceptional shopping experiences
• Creating/updating supplier POs
• Updating customer orders with tracking, backorders, etc.
• Order fulfillment, process drop shipments as needed

Requirements

Job Skills:

• Servant/hospitality mentality
• Ability to view every customer interaction as a sales opportunity
• Strong written and spoken communication skills (email, phone, chat)
• A positive attitude and positive voice
• Ability to manage multiple projects simultaneously
• Ability to remain calm and thrive while multi-tasking
• Knowledge of electrical/lighting/mechanics preferred but not required
• Knowledge of G Suite
• Experience with Microsoft Excel
• Experience with CRMs and e-commerce platforms
• Familiarity with Magento, Shipstation, Slack, Monday.com, Livechat Inc, Finale Inventory

Benefits

• Health Care Plan (Medical, Dental & Vision)
• 401K
• Paid Time Off (Vacation, Sick & Public Holidays)

Our Core Values:

• Desire to Grow
• Professionalism Always
• Understand the Customer’s Needs
• Attitude is Everything
• Be Vocal & Willing to Adapt

Why Join Us?

At PROLIGHTING, we value our team members and offer a comprehensive benefits package, including health insurance, retirement plans, and an employee discount. If you're looking for a dynamic and exciting work environment where you can contribute your skills and ideas, we invite you to join our team!

Here are a few reasons why you should consider joining us:

• Opportunity for Growth: As a mid-size e-commerce business, we offer a unique opportunity for personal and professional growth. You'll have the chance to take on new challenges, expand your skill set, and significantly impact the company's success.
• Collaborative Work Culture: We foster a collaborative work culture that values teamwork, open communication, and innovation.
• Entrepreneurial Environment: We embrace an entrepreneurial spirit and encourage our employees to think creatively, take ownership of their work, and explore new ideas.