Remote Billing Support Specialist

Careerscape is recruiting on behalf of our client, a growing organization, for a Remote Billing Support Specialist. This is a full-time, entry-level opportunity to launch a career in finance operations, with training, a supportive team, and the flexibility of working from home.

The day-to-day is a steady mix of reviewing invoices, answering billing questions, and resolving account discrepancies. You will thrive in this role if you are detail-oriented, enjoy solving problems, communicate clearly in writing and on the phone, and are comfortable managing your own workload in a remote environment.

Responsibilities

• Prepare, review, and issue customer invoices accurately and on schedule
• Enter and update billing data in the company's billing and accounting systems
• Respond to customer billing inquiries by phone, email, and chat
• Investigate and resolve invoice discrepancies, pricing errors, and disputes
• Apply payments and reconcile customer accounts
• Process credits, adjustments, and refunds according to company policy
• Follow up on past-due accounts and coordinate with the collections team
• Maintain organized billing records and documentation for audit purposes
• Escalate complex billing issues to senior team members when needed
• Support month-end close activities by providing billing reports and data

Requirements

• High school diploma or equivalent; associate or bachelor's degree preferred
• Six months or more of experience in billing, customer service, data entry, or a related field is a plus
• Strong attention to detail and accuracy with numbers
• Excellent written and verbal communication skills
• Proficiency with Microsoft Excel and general office software
• Ability to learn new software and billing systems quickly
• Strong time management and organizational skills
• Reliable high-speed internet and a quiet home workspace

Benefits

• Medical, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and paid holidays
• Fully remote work environment
• Home office equipment provided or stipend offered
• Paid training and onboarding
• Career growth and advancement opportunities
• Flexible, supportive team culture

Job Type: Full-Time | Work Type: Remote | Industry: Accounting & Finance | Experience: Entry