Unemployment Benefits Specialist

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a singleconnected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex. Overview Provide client support, including education on the unemployment claim process, processing unemployment documents, performing research, and ensuring accurate and timely information is provided to state agencies. Responsibilities Communicates with clients on a daily basis to discuss claimant separation reasons. Gathers the necessary information and supporting documentation to respond to the state's request and educates the client on best practices to manage unemployment claim benefits. Processes unemployment claims-related matters in all 50 states, which require all forms to be completed with detailed and accurate separation information within state specific regulations. Utilizes established tracking mechanisms in order to ensure clients have been contacted and state responses have been completed within the established timeframes to ensure compliance with agency regulations. Develops and maintains basic system and product knowledge including an understanding of the product offering and regulatory changes; allowing them to inform clients proactively of any changes that could impact their business. Researches and responds timely to less complex internal and external escalated calls to ensure ongoing client satisfaction and client retention. Participates in special projects to increase client satisfaction, enhance the product, departmental knowledge and efficiencies, and supports the department's daily service level goals as needed. Qualifications Associate's Degree - Preferred 2 years of experience in Customer service. Compensation In the spirit of pay transparency, we are excited to share that the compensation range for this position is typically between $16.32 - $23.32 hourly.. This range includes base pay plus bonus but does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range. Live the Paychex Values Act with uncompromising integrity. Provide outstanding service and build trusted relationships. Drive innovation in our products and services and continually improve our processes. Work in partnership and support each other. Be personally accountable and deliver on commitments. Treat each other with respect and dignity. What's in it for you? We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more. We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best. We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career. We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard. We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about. Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary. Not sure if you meet every requirement? At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us. Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment. #J-18808-Ljbffr Paychex