Combo Technician

Job Description

Job Description

Position Summary

The Combination Technician is responsible for the installation, maintenance, troubleshooting, repair, and operation of the Company's telecommunications network and customer services. This position supports residential and business customers by providing telephone, internet, video, wireless, DSL, and fiber (FTTH) services while delivering exceptional customer service and ensuring compliance with Company and industry standards. Combination Technicians play a vital role in maintaining reliable network performance and promoting a positive customer experience.

Essential Duties & Responsibilities

• Install, maintain, troubleshoot, repair, upgrade, disconnect, and modify residential and business telephone, internet, video, wireless, DSL, FTTH, ISDN, and related communication services.
• Install, maintain, and troubleshoot customer premise equipment, key systems, business carrier systems, voice frequency repeaters, and associated telecommunications equipment.
• Perform service calls, respond to customer trouble reports, and resolve service issues promptly and professionally.
• Utilize diagnostic equipment and testing instruments to identify service issues, determine corrective actions, and perform cable pair changes as needed.
• Install and maintain grounding and surge protection equipment.
• Perform routine maintenance on outside plant facilities and complete minor central office repairs when required.
• Conduct FCC-required signal leakage testing and maintain required documentation.
• Complete all assigned work orders, service tickets, and documentation accurately and timely within Company systems.
• Maintain Company-issued vehicles, tools, equipment, and testing devices in safe working condition.
• Prepare staking sheets, sketches, measurements, and other field documentation as assigned.
• Maintain knowledge of applicable industry standards, including FCC, RUS, NEC, and Company procedures.
• Protect customer information by complying with all Customer Proprietary Network Information (CPNI) requirements.
• Promote Company products, services, and initiatives while providing outstanding customer service.
• Collaborate effectively with other departments to ensure customer needs are met.
• Participate in special projects and perform other duties as assigned.

Qualifications, Knowledge, Skills & Abilities

• Knowledge of telecommunications installation, maintenance, and repair practices.
• Working knowledge of electrical and electronic circuitry.
• Familiarity with FCC regulations and telecommunications industry standards.
• Ability to diagnose technical issues using testing equipment and appropriate troubleshooting methods.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Basic computer proficiency, including Microsoft Office and Company software applications.
• Ability to learn new technologies, systems, and processes.
• Ability to work independently while contributing effectively as part of a team.
• Strong organizational, time management, and problem-solving skills.
• Ability to maintain confidentiality and comply with Company CPNI policies.
• Ability to work an on-call rotation and respond to after-hours service calls as needed.
• Ability to adapt to changing priorities and operational needs.

Work Schedule

This is a full-time position. Work schedules vary based on operational and customer service needs and may include early mornings, evenings, weekends, holidays, overtime, on-call assignments, and emergency response. Schedule changes may occur at management's discretion to meet business requirements.

Benefits

• Competitive pay based on experience
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) with Company matching
• Professional development and training opportunities
• Stable and growing regional telecommunications company

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk, and sit; climb, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision depth perception, and ability to focus.

The conditions listed are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by managers as deemed appropriate.

Equal Opportunity Employer/Veterans/Disabled