Air Export Agent

Job Description

Job Description

Salary Range:$19.23 To $26.00 Hourly

Job Title: Air Export Agent

Reports to: Pharmaceuticals Managing Director

Location: Chelsea, MA

Employment Type: Full-time | Non-exempt

Schedule: Monday - Friday 8:00 to 5:00

Join Our Team at OCEANAIR, Inc.!
Since 1983, OCEANAIR Inc. has built a strong reputation as a trusted provider of global logistics and freight forwarding services. Guided by our core values of Service, Responsibility, Family, Excellence, and Adaptability, we deliver reliable solutions across air and ocean freight, customs brokerage, compliance, and domestic transportation.

Our success is driven by a commitment to our customers, a supportive team environment, and the ability to adapt in a fast-moving global industry. At OCEANAIR, we take ownership of our work, strive for excellence in everything we do, and treat our employees and partners like family. Join our team and be part of an organization dedicated to delivering high-quality service and long-term success.

What We’re Looking For

• Excellent customer service
• Familiarity with Microsoft Office and ability to learn new systems (TMS)
• Strong organizational skills and attention to detail
• Clear and professional communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Strong work ethic, accountability, and willingness to learn

Position Overview

OCEANAIR is seeking an Air Export Agent for our Pharmaceuticals division to manage international shipment coordination, documentation, and compliance. In this role, you will handle complex export transactions, communicate with carriers and clients, and ensure shipments move efficiently and accurately from origin to destination. You will work closely with a collaborative team to deliver timely, high-quality service in global logistics. This positions is 100% in office.

Key Responsibilities

• Manage end-to-end export transactions, including booking, documentation, billing, and data processing in CargoWise our Transportation Management System (TMS).
• Ensure all shipments— including hazardous materials— comply with IATA, CFR, and IMDG regulations and obtain necessary consular and government agency releases.
• Prepare and review export documentation such as air waybills, bills of lading, AES filings, and commercial invoices with accuracy and timeliness.
• Communicate proactively with clients, carriers, and agents to coordinate pickups, resolve exceptions, and ensure smooth shipment delivery through final destination.
• Identify cost-effective solutions and provide shipment quotations while maintaining service excellence and compliance standards.
• Investigate and resolve client concerns promptly, promoting positive relationships and continuous process improvement.

Work Environment & Physical Requirements

• Office-based position with regular computer and telephone use

• Involves strong attention to detail and highly organized

• Involves sitting or standing for extended periods; occasional walking, bending, and reaching

• Ability to lift, push, or pull up to 20 pounds

• Occasional work during weekends and holidays depending on departmental rotation
  

Why Work with Us?

• Competitive compensation and benefits package

• Opportunities for professional growth in global logistics

• Team-oriented, inclusive, and supportive work environment

• Make a real impact by ensuring the global movement of pharmaceutical goods

OCEANAIR Inc. is an equal opportunity employer. We encourage applications from individuals of all backgrounds and are committed to providing reasonable accommodations for individuals with disabilities under the Americans with Disabilities Act (ADA).

Apply Today
Be a key player in global trade. Apply now to join OCEANAIR and help move the world forward!