Claims Specialist

Salary: Depends on Qualifications
Location : Austin, TX
Job Type: Full-Time
Remote Employment: Remote Optional
Job Number: 500034
Department: LIABILITY CLAIMS
Opening Date: 09/09/2026
Closing Date: 9/16/2026 11:59 PM Central
FLSA: Exempt


Description


This position is responsible for investigating claims, determining liability, confirming coverage, assessing damages, and negotiating settlements. It involves managing claims from initiation to resolution, ensuring thorough documentation, and communicating effectively with all parties involved.
Essential Functions

Required Responsibilities*

• Investigates both member and third-party claims, reviewing coverage, setting reserves, determining liability, assessing damages, and initiating claim processes to ensure proper handling and settlement.
• Maintains accurate records of all claims and related activities, ensuring that the claim management system is regularly updated and all documentation is complete.
• Reviews documentation on damaged property, bodily injuries, employment and law enforcement matters, liability, immunity, etc., and determines claims-related damages, prepares releases, and processes payments.
• Communicates regularly with internal staff, Members, claimants, witnesses, repair facilities, contractors, vendors, police, fire departments, special investigators, attorneys, and other parties essential to the claims process.
• Reviews reports from independent adjusters, appraisers, and claimants, ensuring all necessary documentation is provided and properly supported.
• Reviews and handles litigation files, reviews settlement proposals, submits authority requests (as applicable), and prepares settlement documents.
• Identifies and reports on subrogation, salvage, and potential fraud in claims.
• Attends mediations and trials as needed for litigation matters.

* The above responsibilities are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required by the position. All employees may have other duties assigned at any time.
Job Requirements

Education, Work Experience, Certifications**
Required

• B.A. or B.S. degree in Business, Insurance, Risk Management, or related field
• Years of Experience: 3
• Area of Experience: Claims Processing, Insurance, or related areas
• Active Adjuster License - Texas - Property and Casualty

Equivalent combinations of education and experience will be accepted


Preferred

• None

Essential Competencies and Skills**
Required

• Experience in the Property and Casualty Insurance Industry
• Valid Texas driver's license and a good driving record
• Possess knowledge and understanding of relevant laws, rules, and regulations
• Knowledge of insurance principles and the ability to interpret insurance contracts and endorsements to determine coverage eligibility and liability
• Decision-making, problem-solving, negotiation, and conflict resolutions skills
• Proficiency in MS Word
• Proficiency in MS Excel
• Proficiency in MS Outlook

Preferred

• None

** To perform this job successfully, an individual must be able to perform each primary responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary responsibilities.
Supplemental Information

Work Leadership Requirements

• This position is not a people manager.
• This position does not have indirect reports.

Travel Requirements

• Occasional overnight travel (by car or air)

Physical Requirements

• Be able to withstand typical office work that includes periods of sitting, standing, typing, etc. indoors.
• In addition to typical office work, must be able to exert up to 10 pounds of force occasionally to move objects.
• Requires close visual acuity to perform an activity such as preparing and analyzing data and figures, viewing a computer screen, visual inspection, assembly of parts, or extensive reading.
• Ability to have a flexible work schedule to meet business needs and be at work on-site during specified or core hours.
• Ability to safely operate a motor vehicle for extended periods, including prolonged sitting, use of hands and feet to operate vehicle controls, and maintaining visual awareness in varying traffic and weather conditions.
• Must be able to operate standard computer hardware.

Additional Information:

Equal Opportunity: The Texas Municipal League Intergovernmental Risk Pool is an Equal Opportunity Employer and welcomes applications from all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, medical condition, disability, or sexual orientation. Reasonable Accommodation: The Texas Municipal League Intergovernmental Risk Pool makes reasonable accommodations for the disabled. If you believe you require special arrangements to participate in the testing process, you must inform the People Resources Department in writing no later than the filing date. Applicants who request such accommodation must document their request with an explanation of the type and extent of accommodation required.
At the Texas Municipal League Intergovernmental Risk Pool, we value our team and offer a robust benefits package designed to support your health, well-being, and future:

• Medical Insurance - 100% employer-paid for employees, with subsidized coverage available for dependents
• Dental & Vision Insurance - 100% employer-paid comprehensive coverage for you and your family
• Flexible Spending Accounts (FSA) - for healthcare and dependent care expenses
• Health Savings Account (HSA) - additional support for medical expenses
• Texas Municipal Retirement System (TMRS) - with a generous 2:1 employer match
• 457(b) Deferred Compensation Plan - 6.2% employer contribution to support long-term financial planning
• Disability Insurance - 100% employer-paid short-term and long-term disability coverage
• Life and AD&D Insurance - 100% employer-paid coverage that provides added financial protection
• Paid Time Off - includes 9 holidays, vacation, sick leave, and personal holidays
• Education Assistance - up to $6,000 annually to support your continued learning and professional development

When you join the Pool, you're not just stepping into a role, you're gaining a meaningful benefits package designed to help you thrive both personally and professionally.
01


The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.

• Yes, I understand and agree
• No, I do not agree

02


Please indicate the highest level of education you have completed:

• High School Diploma or GED
• Associate's Degree
• Bachelor's Degree
• Master's Degree or higher
• None of the above

03


How many years of relevant experience do you have? Please note: All relevant experience must be listed on your resume.

• 7 or more years
• 5 - 6 years
• 3 - 4 years
• 1 - 2 years
• Less than 1 year
• No experience

04


Do you have an Active Adjuster License - Texas - Property and Casualty license?

• Yes
• No

05


Do you currently reside in Texas? Please note that TMLIRP requires all staff to reside in the State of Texas.

• Yes
• No

06


If you do not currently reside in Texas, are you willing to relocate at your own expense by your first day of employment? (Please note: relocation assistance is not provided.)

• Yes
• No
• Not applicable - Currently Resides in Texas

07


Do you have a current and valid Texas Driver's License?

• Yes
• No

08


If you do not currently hold a valid Texas Driver's License, are you able to obtain one within 30-days of hire?

• Yes
• No
• Not applicable

Required Question