Patient Account Representative - Patient Collections - Bilingual Spanish
$38k - $63kGuidehouse
- # Patient Account Representative - Patient Collections - Bilingual SpanishApply: US - CA, El Segundo: Full time: Posted Yesterday: 45636**Job Family:**Patient Account Representative**Travel Required:**None**Clearance Required:**None**What You Will Do:** The **Patient Account Representative – Patient Collections (Bilingual Spanish)** is an extension of a client’s business office staff. Representatives are responsible for taking in-coming and making out-going calls to patients and insurance companies to resolve account balances. All client policies and procedures are followed. Representatives will perform any and all job-related duties as assigned ***This position offers an attractive hybrid schedule working two days in our El Segundo, CA office and three days virtually from home.*** ***8 hour shift between 8:30 AM - 5:00 PM PT*** ***This position is for an agent who will be receiving incoming calls and making outbound calls with soft collections.**** Heavy outbound & inbound calling* Patient Collections* EOB knowledge* Account Review* Customer Service* Account Updates* Strong Verbal / Written Communication Skills* Complete all business-related requests and correspondence from patients.* Minimum call requirement for self-pay representatives is 75 calls a day.* Complete all assigned projects in a timely manner.* Assist client and patients in all requested tasks.* Communicate to Guidehouse management areas of concern or areas of improvement.* Research and respond to all patient inquiries received by telephone and mail.* Update patient demographic information and initiate account adjustments.* Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections. **What You Will Need:*** High School Diploma/GED or 3 years of relevant equivalent in lieu of diploma/GED* Bilingual Spanish Required* 0-2+ years working within the following sectors: healthcare, insurance, business, finance, call center or customer service.* Working knowledge can be of the following: insurance claims, billing, coding, follow-up, finance, accounting or customer service related responsibilities. **What Would Be Nice To Have:*** Customer service skills / customer service experience* PC skills in a Windows environment .* Knowledge and utilization of desktop applications to include Word and Excel.* Ability to initiate and follow through on projects and work independently with minimal supervision* EOB knowledge strongly preferred* Understanding of healthcare software #IndeedSponsored #LI-DNThe annual salary range for this position is $38,000.00-$63,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.**What We Offer:**Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:* Medical, Rx, Dental & Vision Insurance* Personal and Family Sick Time & Company Paid Holidays* Position may be eligible for a discretionary variable incentive bonus* Parental Leave* 401(k) Retirement Plan* Basic Life & Supplemental Life* Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts* Short-Term & Long-Term Disability* Tuition Reimbursement, Personal Development & Learning Opportunities* Skills Development & Certifications* Employee Referral Program* Corporate Sponsored Events & Community Outreach* Emergency Back-Up Childcare Program
- J-18808-Ljbffr Guidehouse
Vacancy posted 2 days ago
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